Pru Life UK reaches out to distant clients through its regional service centers and offices in key cities and strategic areas in the country. Through its decentralization scheme, Pru Life UK is able to cater to more clients nationwide, while extending the same level of excellent customer service. Regional service offices are on-line full-service customer centers, handling the following transactions:

•    Jet underwriting --- express underwriting, approval and policy issuance;
•    Reinstatement requests for cases with face amount of P1, 000,000.00 and below;
•    Policy loan disbursements and dividend withdrawals up to P25, 000.00;
•    Policy-related queries; and
•    Minor contractual changes.