Step 1: Start your claim
Complete the claims request form to let us know you’re making a claim.
Step 2: Prepare your documents
Prepare the necessary forms and documents while you wait for our acknowledgement.
Step 3: Submit your documents
Send or drop off your documents to your agent or a Pru Life UK Customer Center near you for evaluation.
Step 4: Receive your claim
Once approved, we’ll send your claim to you via fund transfer or check.
Basic documentary requirements
Please prepare the following documents for your claims request. All documents originating overseas must be authenticated by the Philippine Consul in the respective country.
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Claimant Statement
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Policy Contract
The policy contract consists of the Application for Insurance, the Policy Data Page, the Sales Illustration Form and Policy Booklet.
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Two (2) valid identification cards of INSURED
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Two (2) valid identification cards of POLICYOWNER
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Two (2) valid identification cards of BENEFICIARY/IES
Note: Additional documents may be required, depending on your claim type.