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Pru Life UK Introduces New Claims Process

Pru Life UK provides new convenient claims process for policyholders.

British life insurance company Pru Life UK is introducing a more convenient critical illness claims process for its policyowners, in partnership with the country’s leading healthcare institution, St. Luke’s Medical Center (SLMC).

The first-of-its-kind in the country, the new process provides a seamless claims experience with simpler requirements, streamlined claims filing onsite, and timely status updates to policyowners.

In addition, claimants can also enjoy other exclusive benefits including special onsite assistance and discounts on selected hospital services and various treatment packages for top critical illness conditions like cancer, stroke, heart attack, renal failure and brain tumor.

In 2018 alone, the life insurance company paid critical illness claim proceeds to more than 300 claimants to help them fight for their lives and get back on their feet.

“We are delighted to announce this partnership with St. Luke’s Medical Center, a sought-after healthcare institution by Filipinos from all over the country. Through this partnership, our policyowners can enjoy world-class service, a seamless claims experience, as well as special privileges, that will allow them to focus on what’s most important – getting better,” said Pru Life UK President and Chief Executive Officer Antonio “Jumbing” De Rosas.

Dr. Arturo de la Peña, SLMC President and CEO said, “As a trusted leader in patient and healthcare, this new partnership with Pru Life UK is very much in line with St. Luke’s commitment of putting our patients first. We always aim to ease their burden during the most difficult times and assist them in any way we can. We look forward to building a stronger relationship with Pru Life UK to further enhance our services.”

Pru Life UK’s latest partnership supports the company’s strategic focus on promoting health through its We DO Health campaign. Since establishing operations in the Philippines in 1996, Pru Life UK has introduced several innovative products and solutions focusing on protecting the health and wealth of Filipinos.

In 2018, Pru Life UK launched the ground-breaking myDNA Pro Bundle, which combines a DNA-based health program with any of Pru Life UK’s eligible investment-linked life insurance products as well as a comprehensive accident, hospitalization, and critical illness coverage. Likewise, PRUride PH—the largest annual cycling festival in the country—was also held for the third time this year to promote health and wellness through the sport.