Pru Life UK wins 2 at the ASPLI awards


Pru Life UK Branch Admin Specialist Madel Garcia (center with trophy) with the company’s CCM team.


The Pru Life UK Cebu CCM Team headed by Manager Janice Christie Regis (seated, center).


Living up to its corporate credo Always Listening, Always Understanding, British life insurer Pru Life UK recently received two citations at the Association of Service Professionals in Life Insurance (ASPLI) Awards for 2012 held at the Bayleaf Hotel in Intramuros, Manila.

The Pru Life UK Contact Center Management (CCM) Cebu Regional Office was awarded the second best Customer Service Team while Branch Administration Specialist Madel Garcia was also awarded as the Best Customer Service Person.

Pru Life UK Executive Vice President and Chief Operations Officer George Opeda said, “Customers are our priority – in ensuring that policy-related concerns are promptly and correctly served, in making transactions more convenient, in tailoring our products to meet their needs – we go the extra mile. The awards we received are more meaningful because the recognition came from our peers in the industry.”
The company's Vice President for Life Operations Tess Jimenez is likewise very proud of the achievement of her team."Winning the Best in Customer Service in the individual and team categories is not just an additional feather in Pru Life's cap, but a living proof of our culture of excellence and our lasting commitment to listen and understand the needs of our clients."

The ASPLI was established in 1998 with the mission of promoting excellence in customer service within the life insurance industry. By honoring exemplary life insurance service professionals, the organization “aims to advance policy servicing as a critical core function of the life insurance business and make service a fundamental measure of success.”

Established in 1996, Pru Life UK is a subsidiary of British financial services giant Prudential plc. Pru Life UK is the pioneer and current market leader of unit-linked or investment-linked life insurance products, and is one of the first life insurance companies approved to market US dollar-denominated unit-linked policies in the country. Pru Life UK is a life insurance company and is not engaged in the business of selling pre-need plans.

Prudential plc is a United Kingdom-registered company. Its regional headquarters, Prudential Corporation Asia, is based in Hong Kong.

Pru Life UK and Prudential plc are not affiliated with Prudential Financial, Inc. (a US-registered company), Philippine Prudential Life Insurance Company, Prudentialife Plans, Inc. or Prudential Guarantee and Assurance, Inc. (all Philippine-registered companies).

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