PRUhotline
Getting solutions to your policy needs is just one call away.
Dial in the Customer Helpdesk at (632) 887 LIFE (887 5433) for Metro Manila or 1 800 10 PRULINK (1 800 10 7785465) for domestic toll-free to access your policy information or talk to a Customer Service Specialist by following these steps:
Validation:
- Policy number
- Date of birth of policyowner
Step 1:
|
To inquire on:
|
Press 1 |
To inquire on:
|
Press 2 |
|
For other inquiries or to connect to a Customer Service Specialist |
Press 3 |
Step 2:
|
To make further inquiries on the same policy |
Press the star key (*) |
|
To inquire on a different policy (go back to the main menu) |
Press 2 |
Validation:
- Policy number
- Agent code
Step 1:
|
To inquire on:
|
Press 1 |
To inquire on:
|
Press 2 |
|
For other inquiries or to connect to a Customer Service Specialist |
Press 3 |
Step 2:
|
To make further inquiries on the same policy |
Press the star key (*) |
|
To inquire on a different policy (go back to the main menu) |
Press 2 |
To connect to a Customer Service Specialist
To connect to a Customer Service Specialist
*The Interactive Voice Response System is a computerized telephone system that allows a caller to respond to a menu by pressing the appropriate buttons on the pad of a touch-tone phone.