Dial in the Customer Helpdesk at (632) 887 LIFE (887 5433) for Metro Manila or 1 800 10 PRULINK (1 800 10 7785465) for domestic toll-free to access your policy information or talk to a Customer Service Specialist by following these steps:

Validation:

  • Policy number
  • Date of birth of policyowner

Step 1:

 To inquire on:

  • Due date
  • Policy status
  • Premium amount
Press 1
 To inquire on:
  • Unit balance
  • Fund type
  • Fund values
  • Additional validation: Policy maturity date
Press 2

For other inquiries or to connect to a Customer Service Specialist

Press 3


 Step 2:

To make further inquiries on the same policy

Press the star key (*)

To inquire on a different policy (go back to the main menu)

Press 2

Validation:

  • Policy number
  • Agent code

Step 1:

 To inquire on:

  • Due date
  • Policy status
  • Premium amount
Press 1
 To inquire on:
  • Unit balance
  • Fund type
  • Fund values
  • Additional validation: Policy maturity date
Press 2

For other inquiries or to connect to a Customer Service Specialist

Press 3


Step 2:

To make further inquiries on the same policy

Press the star key (*)

To inquire on a different policy (go back to the main menu)

Press 2

To connect to a Customer Service Specialist

To connect to a Customer Service Specialist

*The Interactive Voice Response System is a computerized telephone system that allows a caller to respond to a menu by pressing the appropriate buttons on the pad of a touch-tone phone.

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