Offer Period

10 February - 31 December 2026

Who are eligible

All Pru Life UK customers (policyowners and life insured) who have registered and linked their active/in-force policy within the offer period in PRUServices

Gift of Health Offer (“Offer”)

 

Benefit

Available at Selected
Partner Locations*

5% discount on selected outpatient health services

The Medical City (TMC)
Hi-Precision Diagnostics (HPD)

3% discount on select inpatient health services (for patients with covered critical illness**)

The Medical City (TMC)

Free Non-Communicable Disease (NCD) Risk Assessment
Interview-based assessment to help identify risk of chronic conditions, with clinically-guided intervention recommendations

The Medical City (TMC)

Free Medical Concierge services
Access to guided support via dedicated hotline for queries and service requests, priority scheduling of diagnostic tests and doctor’s appointment; hospital navigation; transport arrangement

The Medical City (TMC)

 


*Click here to view full list of services and participating partner locations
**Patient must provide a TMC Medical Certificate indicating any of the following diagnosis: brain tumor, cancer, coronary heart disease, myocardial infraction, renal failure, or stroke

How it works

Present the following requirements to the partner branch staff:

  1. One valid government ID, and

  2. PRUServices homepage showing at least one linked active policy (regardless of the insurance product)

Notes:

  • When presenting the PRUServices homepage, the customer may either log in the portal or show a screenshot of the homepage.

  • Status of policy must be “Inforce”.

  • The names in the valid government ID and PRUServices homepage or profile page must match.

For The Medical City availment:

  • Present your proof of eligibility to the International Patient Concierge (IPC) of your chosen TMC branch. Click here to view the list of TMC IPC locations.

  • Once eligibility is verified, a Pru Life UK Referral Form will be provided. This form must be presented in availing the free NCD Risk Assessment and/or discounted services. 

  • Additional requirement for customers with covered critical illness availing of Inpatient Discounted Services: TMC Medical Certificate indicating any of the following covered critical illness diagnosis: brain tumor, cancer, coronary heart disease, myocardial infraction, renal failure, or stroke

For Hi-Precision Diagnostics availment:

  • Present your proof of eligibility to the Encoding Counter of your chosen HPD branch.

Step 1

Visit pru.ph/PRUServices & tap “Create Account”

Step 2

Use your Pru Life-registered email address

Step 3

Verify with a one-time password

Step 4

Link your policies by typing your policy number

Discounted Outpatient/Inpatient Services

Step 1: Secure doctor's order

Obtain a doctor's order for all requested tests and bring on day of visit.

Step 2: Book an appointment

Schedule your visit with your preferred partner branch. Click here to view list of participating partner branches.

Step 3: Show requirements

Present your proof of eligibility on appointment day to partner branch staff.

For The Medical City discount availment, present your proof of eligibility to the International Patient Concierge (IPC) desk of your chosen branch. You will be given a Pru Life UK Referral Form upon successful verification.

Step 4: Avail and pay

Complete the procedure(s) and pay applicable discounted rate.

For The Medical City discount availment, present your Pru Life UK Referral Form upon payment to apply the discount(s).

Step 5: View results

Get results (by pick-up or online portal) based on partner’s releasing schedule:

Non-Communicable Disease (NCD) Risk Assessment at TMC

Step 1: Book an appointment

Schedule your visit with your preferred TMC branch. Click here to view list of participating TMC branches.

Step 2: Show requirements

Present your proof of eligibility to the International Patient Concierge (IPC) desk of your chosen branch on appointment day. You will be given a Pru Life UK Referral Form upon successful verification.

Step 3: Take assessment

Proceed to the Wellness Center as assisted by the Red Coat Ambassador. Present Pru Life UK Referral Form. Provide consent and complete the interview-based NCD risk assessment.

Step 4: Discuss results

Consult with TMC doctor to discuss results and recommendations.

You may avail of the 5% discount on selected outpatient services for recommended tests by getting a Pru Life UK Referral Form from the IPC desk.

Medical Concierge at TMC

Step 1: Book an appointment

Contact the International Patient Concierge (IPC)/Red Coat Ambassador hotline to schedule an appointment. Click here to view contact details.

Step 2: Show requirements

Present your proof of eligibility to the IPC desk of your selected TMC branch on your appointment day. 

Step 3: Get guided support

Enjoy personalised assistance from TMC Red Coat Ambassador.

Step 4: View results

Get results (by pick-up or online portal) based on partner’s releasing schedule

Terms and conditions

  • The Offer is valid only for selected services in participating partner locations as listed in the Appendix.

  • The Offer is non-transferrable and not convertible to cash.

  • The Offer may be availed multiple times within the Offer Period as long as proof of eligibility requirements are met.

  • Discounted services are not valid for use in conjunction with any other offers, promotions, discounts or special rates, such as, but not limited to, HMO-covered services, senior citizen and/or PWD discounts.

  • Discount is not applicable for outpatient individual tests that are part of outpatient screening packages. (Click here to view full list of selected screens and packages.)

  • Discount on inpatient services for patients with any of the following critical illness: brain tumor, cancer, coronary heart disease, myocardial infraction, renal failure, or stroke, is only applicable to select diagnostic screens. Discount shall not apply to professional fees, room & board charges, and non-diagnostic services.

  • Availed discounted service(s) must be directly paid by the customer, agent or employee to the partner branch through its acceptable payment channels.

  • Rates of the health services are subject to change without prior notice.

  • Pru Life UK reserves the right to modify, amend, or terminate the campaign and its terms and conditions for whatever reason it may deem necessary without prior notice.

  • In case of dispute regarding campaign eligibility, the decision of Pru Life UK shall be considered final.

  • Administration of the offers may be subject to other terms and conditions of The Medical City and Hi-Precision Diagnostics.

  • For questions on the campaign mechanics, terms and conditions or policy-related inquiries, contact your servicing agent or Pru Life UK Customer Center via:

Email:                          contact.us@prulifeuk.com.ph

Telephone #:            +63 (2) 8887 5433
                                    Globe Metro Manila: +63 (2) 7793 5433
                                    Globe Domestic Toll-free: 1-800-82-785465

Frequently Asked Questions

All Pru Life UK customers (policyholders and life insured) who have registered and linked their active/in-force policy within the offer period in PRUServices. Any active policy can be linked, regardless of the insurance product purchased.

There are 3 types of benefits that eligible persons can enjoy:

  • Discounts on selected outpatient and inpatient health services

  • Free Non-communicable Disease Risk Assessment

  • Medical Concierge

Simply present the following requirements to partner branch staff.

  • One valid government ID, and

  • PRUServices homepage showing at least one linked active policy

For The Medical City availment,

  • Present your proof of eligibility to the International Patient Concierge desk of your chosen TMC location. Click here to view the list of TMC IPC locations.

  • Once eligibility is verified, a Pru Life UK Referral Form will be provided. This form must be presented in availing the free NCD Risk Assessment and/or discounted services. 

For Hi-Precision Diagnostics availment:

  • Present your proof of eligibility to the Encoding Counter of your chosen HPD branch.

Aside from a valid ID and your PRUServices homepage showing your active/inforce policy, you need to present to the International Patient Concierge desk a TMC Medical Certificate indicating any of the following critical illness diagnosis: brain tumor, cancer, coronary heart disease, myocardial infraction, renal failure, or stroke.

You can obtain the TMC Medical Certificate from your attending physician during your confinement or upon discharge, wherein it should indicate any of the abovementioned critical illness diagnosis.

Ensure that your insurance policy status is active/in-force by paying your insurance premiums on time. If you still have not received any campaign email or Viber message, contact your servicing agent or Pru Life UK Customer Center via:

Email:                               contact.us@prulifeuk.com.ph

Telephone #:                 +63 (2) 8887 5433
                                          Globe Metro Manila: +63 (2) 7793 5433
                                          Globe Domestic Toll-free: 1-800-82-785465

There is to the number of times the Offer (i.e., discounted services, non-communicable disease risk assesment, and medical concierge) can be availed within the offer period.

Both the policy owner and life insured (if different from the policy owner) are eligible for the Offer by presenting the availment requirements, i.e., one valid government ID and PRUServices homepage showing at least one active/in-force policy.

No, discounts only apply to selected health services. Click here to view full list of discounted services based on partner locations.

No, the Offer is only available at selected partner branches. Click here to view full list of participating partner locations. Watch out for announcements on additional branches where benefits can be availed.

Only the policy owner and/or life insured are eligible to avail of the benefits. The Offer is non-transferable.

No, the Offer cannot be converted to cash.