Count on Pru: Anniversary Survey

1. Count on PRU Anniversary Survey Raffle Promo is open to customers who are at least eighteen (18) years old, reside in the Philippines, receive the official survey invitation through their registered email address or Viber number, and complete the survey within the response period. Survey invitations will be issued to customers identified in Pru Life UK’s records as of July 31, 2026.
   
   
2. An eligible customer will receive five (5) raffle entries only after successfully completing the official Count on PRU Anniversary Survey sent to the customer’s registered email address and Viber number during the survey response period, subject to validation. Survey completion is the qualifying act for earning five (5) raffle entries. No new policy purchase, additional premium payment, or separate fee is required.
   
   
3. Each eligible customer may complete the survey only once and may receive only five (5) raffle entries, regardless of the number of Pru Life UK policies held. Customer records and survey submissions will be deduplicated before the raffle draw.
   
   
4. Customers with multiple Pru Life UK policies will receive only one (1) survey invitation. Each eligible customer will receive a unique survey link through the registered email address on Pru Life UK’s records. Only the first completed and valid response submitted through the official survey link will be accepted and will earn five (5) raffle entries; duplicate or subsequent submissions will not generate additional entries.
   
   
5. The customer’s survey response should reflect their genuine experience. Eligibility for the five (5) raffle entries is based on valid survey completion and is not dependent on the score or rating provided.
   
   
6. Eligibility for raffle participation is determined based on the customer’s qualification as of July 31, 2026 and successful completion of the survey during the response period. Once validly earned, raffle entries shall not be affected by any subsequent change in policy status.
   
   
7. Customers who bought policies online may be eligible if they meet all customer eligibility requirements, receive and complete the official survey within the applicable periods set above. They will not be asked agent experience-related survey questions.
   
   
8. Data Privacy, Consent, and Acknowledgment. Before starting the survey, customers must acknowledge the Privacy Notice and consent, where consent is the applicable lawful basis, to the collection and processing of the personal information and survey responses required for survey administration, response validation, raffle eligibility, winner notification, and prize fulfillment. Customers must also acknowledge that they have read and understood the complete Terms and Conditions. If a customer is declared a winner, publication of the winner’s name and any use of the winner’s photograph, testimonial, image, voice, or likeness will follow the applicable Privacy Notice, lawful basis, and any separate consent required by Pru Life UK’s Privacy and Legal teams. Optional marketing consent must remain separate and will not affect survey participation or raffle eligibility.
   
   
9. Customers whose registered email address is their agent’s email address will be excluded from the survey send-out to help preserve the independence and integrity of survey responses and will not receive raffle entries. 
   
   
10. Employees, agents, and representatives of Pru Life UK who are involved in the development, administration, validation, draw, or fulfillment of the promo, together with their relatives within the degree specified in the final approved promo mechanics, are disqualified from joining the customer raffle, subject to final Legal and Regulatory Compliance approval.

1. Winner selection. Winners will be selected through a random electronic raffle draw targeted on September 15, 2026, under the supervision of Pru Life UK’s authorized representatives and other required representatives, subject to final approval and official announcement. Winners will be announced on September 30, 2026.
   
   
2. Winner Notification. Winners will be notified through registered mail, email, Viber and/or SMS using the contact details reflected in Pru Life UK’s records within fifteen (15) business days after the raffle draw. Customers are responsible for ensuring that their contact details are current and accurate before the draw.
   
   
3. Prize Inclusion. The customer incentive consists of three (3) winners of an international trip for two (2), including one (1) companion, to South Korea. 
   
   Prize for the winners:
   The prize includes round-trip airfare departing from and returning to Manila, three (3)-day/two (2)-night hotel accommodation, with Thirty Thousand Pesos (PHP 30,000.00) pocket money for each customer winner only. The Thirty Thousand Pesos (PHP 30,000.00) pocket money is subject to the payment method, release requirements, and applicable tax treatment confirmed by Pru Life UK’s Tax and Legal teams.
   
   Visa processing assistance and visa application fees, Philippine travel tax, both for the winners and their companions expressly included in the approved prize package, will be covered by PLUK.
   
   The customer travel prize must be consumed on or before December 31, 2026, subject to the final approved promo mechanics, travel partner policies, travel period, inclusions, exclusions, taxes, fees, and other travel arrangements. 
   
   
4. Receipt of Winner Notification. For purposes of the prize-claiming deadline, notification will be deemed received on the earliest date supported by documented proof of delivery, successful electronic transmission without a delivery-failure notice, or the winner’s acknowledgment of receipt, subject to applicable law and the final approved promo mechanics. Pru Life UK will document its notification attempts. A winner who cannot be contacted or who fails to respond and submit the complete claim requirements within the prescribed period will forfeit the prize.
   
   
5. Prize-Claiming Requirements. To claim the prize, the winner must confirm acceptance and submit a signed and notarized quitclaim and waiver, a valid government-issued identification, and any other documents stated or attached in the official winner notification. Failure to confirm acceptance and submit the complete requirements within fifteen (15) calendar days from receipt of the notification will result in automatic forfeiture of the prize, subject to applicable laws and the final approved promo mechanics.
   
   
6. Prize Forfeiture. Pru Life UK reserves the right to verify the eligibility of entries and to disqualify entries that are incomplete, fraudulent, duplicated, made through unauthorized means, or otherwise inconsistent with the approved promo mechanics.
   
   
7. Non-Transferability and Non-Conversion. The customer travel prize is non-transferable and non-convertible to cash, in whole or in part, and may not be rebooked, reimbursed, or substituted at the winner’s request. Any request for rebooking, postponement, or adjustment may be granted by Pru Life UK in writing only in exceptional circumstances determined by Pru Life UK, and where permitted by applicable law, regulatory approval, supplier terms, and the final approved promo mechanics. No such rebooking, postponement, or adjustment shall entitle the winner to cash, cash equivalent, reimbursement, or any alternative benefit.
   
   
8. Amendment, Suspension, and Material Changes. The complete and final mechanics, including the promo period, raffle draw date, number of winners, travel details, prize inclusions, claim process, and other conditions, will be based on the official promo materials approved for release. Subject to applicable law and any required regulatory approval, Pru Life UK may amend, suspend, extend, postpone, replace, or cancel any part of the promo or prize arrangements when reasonably necessary because of visa or immigration restrictions, supplier or venue changes, safety concerns, force majeure, fraud-prevention requirements, operational constraints, or other circumstances beyond Pru Life UK’s reasonable control. Any material change will be communicated through the appropriate official channels (email and Viber). No amendment will create a right in favor of any participant to demand cash conversion, transfer, substitution, rebooking, or reimbursement unless expressly approved in writing by Pru Life UK.

1. Travel Coordination and Prize Inclusions. Upon successful validation and completion of the prize-claiming requirements, the winner will be endorsed to Pru Life UK’s appointed and authorized travel agency to coordinate the travel dates, flights, accommodations, and other included arrangements. The customer travel prize must be consumed on or before December 31, 2026.
   
   The prize includes round-trip airfare departing from and returning to Manila, three (3)-day/two (2)-night hotel accommodation, with Thirty Thousand Pesos (PHP 30,000.00) pocket money for each customer winner only. The Thirty Thousand Pesos (PHP 30,000.00) pocket money is subject to the payment method, release requirements, and applicable tax treatment confirmed by Pru Life UK’s Tax and Legal teams.
   
   Visa processing assistance and visa application fees, Philippine travel tax, both for the winners and their companions expressly included in the approved prize package, will be covered by PLUK.
   
   Any additional traveler, upgrade, extension, change, excess over the approved prize value, or expense not expressly included in the prize will be paid by the winner and/or companion.
   
   
2. Travel Extensions and Changes. Any request by the winner and/or companion to extend the trip or change the confirmed itinerary, travel dates, flights, accommodations, transfers, or other arrangements will be shouldered solely by the winner. Any fare difference, change fee, additional accommodation, transfer, tax, surcharge, or other cost arising from the requested extension or deviation from the original prize arrangement shall be paid directly by the winner and/or companion using their own funds. Pru Life UK will cover only the inclusions and value of the original confirmed prize arrangement and will not reimburse any additional costs.
   
   
3. Visa, Passport, Travel Documents, and Philippine Presence. Pru Life UK will assist with visa processing and cover applicable visa application fee for the winner and companion who do not have an existing valid visa for South Korea. To claim and use the prize, the winner and companion must be based in the Philippines or be physically present in the Philippines during the required visa-processing period and on the agreed departure date, since the trip will depart from Manila.
   
   They remain responsible for providing complete and accurate requirements within the prescribed timelines and for ensuring that they have valid passports, travel clearances, immigration requirements, and all other documents required for travel. Visa approval remains solely at the discretion of the applicable embassy or consular authority, and Pru Life UK does not guarantee approval. If the winner or companion already has a valid visa for South Korea, no visa fee reimbursement or equivalent cash benefit will be provided. Any travel or related cost required to reach Manila or complete requirements in the Philippines is not included unless expressly stated in the final approved promo mechanics.
   
   
4. Visa Denial or Failure to Travel. If the winner and/or companion is unable or unwilling to proceed with the trip for any reason, including visa denial, personal unavailability, inability to be physically present in the Philippines as required, failure to select an offered travel date, failure to submit complete requirements on time, or failure to secure the required passport, visa, clearance, approval, or other travel document, the travel prize will be forfeited. The customer travel prize is non-transferable and non-convertible to cash, in whole or in part, and will not be rebooked, reimbursed, or substituted at the winner’s request. Any request for rebooking, postponement, or adjustment may be granted by Pru Life UK in writing only in exceptional circumstances determined by Pru Life UK, and where permitted by applicable law, regulatory approval, supplier terms, and the final approved promo mechanics. Any visa application fees or related costs already paid or incurred by Pru Life UK will not be reimbursed or converted into cash, cash equivalent, reimbursement, or an alternative benefit.
   
   
5. Third-Party Travel Provider and Release of Responsibility. Pru Life UK will appoint an independent third-party travel agency and/or other provider to arrange and deliver the travel-related components of the prize. Such third-party supplier/s are independent contractors and are not agents, representatives, employees, or partners of Pru Life UK. Any concern, complaint, disruption, delay, cancellation, loss, damage, injury, service issue, or other problem arising from or relating to flights, baggage, bookings, accommodations, transfers, tours, transport, schedules, travel services, supplier performance, the winner’s and/or companion’s experience before, during, or after the trip, or other matters relating to the travel prize should, in the first instance, be raised and coordinated directly with the appointed travel agency or relevant third-party provider, with Pru Life UK copied or promptly informed through the official campaign contact channels (registered email or Viber number). 

Pru Life UK makes no representation or warranty, express or implied, regarding the quality, safety, suitability, availability, merchantability, fitness for a particular purpose, or performance of any travel-related service provided by any third-party supplier.

By accepting and using the travel prize, the winner and companion acknowledge and agree that all travel, accommodation, transportation, event, and related services are provided by independent third-party suppliers and are subject to such suppliers’ terms, conditions, limitations, policies, availability, safety requirements, and operational constraints. 

To the fullest extent permitted by law, Pru Life UK, its affiliates, directors, officers, employees, agents, and representatives shall not be liable for any claim, loss, cost, expense, damage, delay, cancellation, safety incident, injury, or liability arising from or relating to: 

a. acts, omissions, negligence, errors, delays, defaults, performance, non-performance, availability, or services of any third-party supplier;

b. any travel, accommodation, transportation, event, or related service provided by a third

c. any decision, action, or requirement of any airline, airport authority, immigration authority, embassy, consular office, government authority, hotel, venue, event organizer, transport operator, or other third party; , or 

d. circumstances beyond Pru Life UK’s reasonable control.  

The winner and companion further acknowledge and agree that participation in the travel prize involves inherent travel-related risks and voluntarily assume such risks. Nothing herein shall exclude, limit, or waive any liability that cannot lawfully be excluded, limited, or waived under applicable law.

For Customers

1. What is the PRU Anniversary Survey Raffle Promo about? 
   It is Pru Life UK’s 30th anniversary customer feedback campaign. Eligible customers are invited to share their genuine experience through a short survey, with a chance to win an international trip for two (2) to South Korea.
   
   
2. Who can join?
   The survey will be sent to customers who are at least eighteen (18) years old, and reside in the Philippines. Survey invitations will be issued to customers identified in Pru Life UK’s records as of July 31, 2026. To join the raffle, an eligible customer must receive and complete the official survey sent to their registered email address and Viber number during the response period.
   
   Eligibility for raffle participation is determined based on the customer’s qualification as of July 31, 2026 and successful completion of the survey during the response period. Once validly earned, raffle entries shall not be affected by any subsequent change in policy status.
   
   
3. What does the August 5 to 31 period mean? 
   August 5 to 31, 2026 is the survey send-out and response period. During this time, eligible customers may receive survey invitations, nudges, and reminders, and may answer the survey through the official survey link. The survey will expire on August 31, 2026 at 11:59 PM, and the raffle draw is targeted on September 15, 2026, subject to final approval and official announcement.
   
   
4. When will the survey be sent? 
   Survey invitations, nudges, and reminder blasts will be sent through official campaign channels between August 5 to August 31, 2026. Customers may answer the survey only once, and until August 31, 2026 at 11:59 PM.
   
   
5. Do I need to buy a new policy or pay an additional amount to join? 
   No, no new policy purchase, additional premium payment, or separate fee is required. You earn five (5) raffle entries by completing the official survey sent to your registered email address, provided that, you meet the eligibility requirements.
   
   
6. Are customers with outstanding balances eligible to join the promo? 
   Yes, customers with outstanding premium balance and identified in Pru Life UK’s records as of July 31, 2026 will be eligible to receive the survey via email or Viber message. They will receive raffle entries if they are able to complete the survey on or before August 31, 2026. 
   
   
7. Are customers who bought policies online eligible? 
   Yes, provided they meet the eligibility requirements, receive and complete the official survey within the applicable periods. They will not be asked about agent experience because they did not purchase through an agent or if they do not have an active agent.
   
   
8. How do I earn raffle entries? 
   Complete the official Count on PRU Anniversary Survey sent to your registered email address and Viber number between August 5 and August 31, 2026. One completed and valid survey earns five (5) raffle entries, regardless of the number of policies you hold. Only your first completed and valid survey response will be accepted.
   
   
9. Will my survey score affect my chance of winning? 
   No, your five (5) raffle entries are based on completing the survey, not on the score you provide. Please choose the score that best reflects your genuine experience.
   
   
10. Why does the survey ask about my agent? 
    The survey helps Pru Life UK better understand your overall experience, including the support you receive from your active agent. Your feedback helps us recognize strong service and identify areas we can improve on. If you bought your policy online or do not have an active agent, you will not be asked agent experience-related questions.
    
    
11. What if I have more than one (1) Pru Life UK policy? 
    You will receive only one (1) survey invitation and may earn only five (5) raffle entries upon completing the survey, regardless of the number of policies you hold. To promote fairness and ensure accuracy, customer records and survey submissions will be validated to ensure that each customer is counted only once.
    
    
12. How will I know if I win? 
    Pru Life UK will notify winners through registered mail, email, Viber, and/or SMS using the contact details in its records within fifteen (15) business days after the draw. For purposes of the prize-claiming deadline, notification will be considered received on the earliest date that registered mail is delivered or delivery is attempted at the address on record, or that the email, Viber message or SMS is successfully sent to the contact details on record. Pru Life UK will document its notification attempts.
    
    
13. What must I submit if I win? 
    To claim the prize, the winner must confirm acceptance and submit a signed and notarized quitclaim and waiver, a valid government-issued identification, and any other documents stated or attached in the official winner notification. A winner who cannot be contacted or fails to confirm acceptance and submit the complete requirements within fifteen (15) calendar days from receipt of notification will forfeit the prize, subject to applicable law and the final approved promo mechanics.
    
    
14. Can I transfer the prize or convert it to cash? 
    No, the customer travel prize is non-transferable and non-convertible to cash, in whole or in part, and will not be rebooked, reimbursed, or substituted at your request. Any request for rebooking, postponement, or adjustment may be granted by Pru Life UK in writing only in exceptional circumstances determined by Pru Life UK, and where permitted by applicable law, regulatory approval, supplier terms, and the final approved promo mechanics. Any visa application fees or related costs already paid or incurred by Pru Life UK will not be reimbursed or converted into cash, cash equivalent, reimbursement, or an alternative benefit 
    
    
15. What happens if I or my companion needs a visa or cannot travel? 
    Pru Life UK will cover the applicable visa application fee and assist with visa processing for the winner and companion who do not have a valid South Korea visa. Visa approval remains solely at the discretion of the applicable embassy or consular authority and is not guaranteed. If you and/or your companion are unable or unwilling to proceed with the trip for any reason, including visa denial, personal unavailability, inability to be physically present in the Philippines as required, failure to select an offered travel date, failure to submit complete requirements on time, or failure to secure the required passport, visa, clearance, approval, or other travel document, the travel prize will be forfeited. The customer travel prize is non-transferable and non-convertible to cash, in whole or in part, and will not be rebooked, reimbursed, or substituted at your request.  Any request for rebooking, postponement, or adjustment may be granted by Pru Life UK in writing only in exceptional circumstances determined by Pru Life UK, and where permitted by applicable law, regulatory approval, supplier terms, and the final approved promo mechanics. Any visa application fees or related costs already paid or incurred by Pru Life UK will not be reimbursed or converted into cash, cash equivalent, reimbursement, or an alternative benefit
    
    
16. Can I choose my travel dates? 
    Yes, as long as it’s within the agreed travel timeline and travel will be consumed on or before December 31, 2026. 
    
    
17. Can I extend the trip or change the travel arrangements? 
    Any extension or change to the confirmed itinerary, travel dates, flights, accommodations, transfers, or other arrangements is subject to approval and the travel agency’s or supplier’s terms and availability. You and/or your companion must pay all additional costs arising from the request, including fare differences, change fees, extra accommodations, transfers, taxes, and surcharges. Pru Life UK will cover only the original confirmed prize arrangement and will not reimburse any additional costs.
    
    
18. Will my name or photo be used in the winner announcement? 
    By reviewing and consenting to our data privacy consent prior to answering the survey, you authorize Pru Life UK, if you are declared a winner, to publish your name and, where separately provided or captured, your photograph on the campaign website and other approved promotional channels without additional compensation or further prior notice, in accordance with the Privacy Notice and applicable laws and regulations.
    
    
19. Disputes and Requests for Reconsideration. Any question, dispute, or request for reconsideration concerning eligibility, entry validation, winner selection, prize fulfillment, conversion, transfer, forfeiture, or interpretation of the promo mechanics must be submitted through the official campaign contact channels within fifteen (15) business days from the relevant notice or announcement. Pru Life UK will review the matter based on its records, the approved promo mechanics, applicable House Rules, supplier terms, and applicable laws and regulations. Pru Life UK’s decision will be final to the extent permitted by law, without limiting any right or remedy that cannot legally be excluded.
    
    
20. Who can I contact for questions? 
    For questions about the promo, customers may contact Pru Life UK through the official customer support channels or email address that will be indicated in the final promo materials.