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The Medical City is the Philippines' largest healthcare network operating under one brand, delivering world-class medical services across centers of excellence, including wellness, cardiovascular care, cancer treatment, regenerative medicine, and more. 

Your benefits

EligibilityValidity PeriodRedemption

Available to all existing  

Pru Life UK customers* 

10 February - 31 December 2026Unlimited redemption within the validity period

*Includes both life insured and policyowner who have registered and linked an active policy in PRUServices

Click here to view participating branches.

How it Works

Present your proof of eligibility to the International Patient Concierge (IPC) of your chosen The Medical City (TMC) branch.

Click here to view TMC participating branches. 

Notes:

  • You can present either a screenshot copy or logged in view of the PRUServices homepage.
  • The status of your policy must be “Inforce”.
  • The names in the valid government ID and PRUServices homepage or profile page must match.
  • Once eligibility is verified, a Pru Life UK Referral Form will be provided. This form must be presented in availing your TMC benefits. 
  • Additional requirement for customers with covered critical illness availing of Inpatient Discounted Services: TMC Medical Certificate indicating any of the following covered critical illness diagnosis: brain tumor, cancer, coronary heart disease, myocardial infraction, renal failure, or stroke.

  • The benefit is valid only for selected services in participating partner locations found in ‘Your benefits’ section above.

  • The benefit is non-transferrable and not convertible to cash.

  • The benefit may be availed multiple times within the Validity Period as long as proof of eligibility requirements are met.

  • Discounted services are not valid for use in conjunction with any other offers, promotions, discounts or special rates, such as, but not limited to, HMO-covered services, senior citizen and/or PWD discounts.

  • Discount is not applicable for outpatient individual tests that are part of outpatient screening packages. 

  • Discount on inpatient services for patients with any of the following critical illness: brain tumor, cancer, coronary heart disease, myocardial infraction, renal failure, or stroke, is only applicable to select diagnostic screens. Discount shall not apply to professional fees, room & board charges, and non-diagnostic services.

  • Availed discounted service(s) must be directly paid by the customer to the partner branch through its acceptable payment channels.

  • Rates of the services and discounts are subject to change without prior notice.

  • Pru Life UK reserves the right to modify, amend, or terminate the campaign and its terms and conditions for whatever reason it may deem necessary without prior notice.

  • In case of dispute regarding benefit eligibility, the decision of Pru Life UK shall be considered final.

  • Administration of the offers may be subject to other terms and conditions of The Medical City.

  • For questions on the campaign mechanics, terms and conditions or policy-related inquiries, contact your servicing agent or Pru Life UK Customer Center via:

    Email:  contact.us@prulifeuk.com.ph
    Telephone #: +63 (2) 8887 5433
    Globe Metro Manila: +63 (2) 7793 5433
    Globe Domestic Toll-free: 1-800-82-785465

Frequently Asked Questions

All Pru Life UK customers (policyholders and life insured) who have registered and linked their active/in-force policy within the offer period in PRUServices. Any active policy can be linked, regardless of the insurance product purchased.

There are 3 types of benefits that eligible persons can enjoy:

  • Discounts on selected outpatient and inpatient health services

  • Free Non-communicable Disease Risk Assessment

  • Medical Concierge

Simply present the following requirements to partner branch staff.

  • One valid government ID, and

  • PRUServices homepage showing at least one linked active policy

For The Medical City availment,

  • Present your proof of eligibility to the International Patient Concierge desk of your chosen TMC location. Click here to view the list of TMC IPC locations.

  • Once eligibility is verified, a Pru Life UK Referral Form will be provided. This form must be presented in availing the free NCD Risk Assessment and/or discounted services. 

Aside from a valid ID and your PRUServices homepage showing your active/inforce policy, you need to present to the International Patient Concierge desk a TMC Medical Certificate indicating any of the following critical illness diagnosis: brain tumor, cancer, coronary heart disease, myocardial infraction, renal failure, or stroke.

You can obtain the TMC Medical Certificate from your attending physician during your confinement or upon discharge, wherein it should indicate any of the abovementioned critical illness diagnosis.

Ensure that your insurance policy status is active/in-force by paying your insurance premiums on time. If you still have not received any campaign email or Viber message, contact your servicing agent or Pru Life UK Customer Center via:

Email: contact.us@prulifeuk.com.ph

Telephone #:

  • +63 (2) 8887 5433
  • Globe Metro Manila: +63 (2) 7793 5433
  • Globe Domestic Toll-free: 1-800-82-785465

There is to the number of times the benefits (i.e., discounted services, non-communicable disease risk assesment, and medical concierge) can be availed within the offer period.

Both the policy owner and life insured (if different from the policy owner) are eligible for the benefits by presenting the availment requirements, i.e., one valid government ID and PRUServices homepage showing at least one active/in-force policy.

No, discounts only apply to selected health services. Click here to view full list of discounted services based on partner locations.

No, the benefits are only available at selected partner branches. Click here to view full list of participating partner locations.

Only the policy owner and/or life insured are eligible to avail of the benefits. The benefits are non-transferable.

No, the benefits cannot be converted to cash.