Do I need insurance?
Submit your claim online, by mail or through your Prudential agent.
Understand your claim type
Medical claims vary by treatment. Find out the claim type that applies to your situation.
Select your medical claim type
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- Hospital
- Dental
- Outpatient
- Medical Network
- Step 1: Prepare claims document
- Step 2: Completed hospital claims form
- Step 3: Submit your claim
- Step 4: Receive approval and payment
- Step 1: Prepare claims document
- Step 2: Completed hospital claims form
- Step 3: Submit your claim
- Step 4: Receive approval and payment
Step 1: Prepare claims document
Download and fill in our claims form with your policy and treatment details.
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Step 2: Completed hospital claims form
Download and pass our hospital claims form to your attending doctor for completion.
What to do
Go to your banking app/portal and make your payment to the following details:
How you can pay
Visa, Mastercard
What you need to provide
PRUServices username and password
Processing time
Instant
| Merchant Category | Insurance or Pension Service |
| Merchant name | Prudential Hong Kong Limited |
| Bill type | 05 - General Insurance |
| Bill account number | Policy Number: the 12-digit number with starts with 9 |
| Payment amount | Premium amount due in HKD |
How you can pay
We offer internet banking payment services through the following banks:
- AEON Credit Service
- Bank of China
- Bank of Communications
- Bank of East Asia
- China Construction Bank
- Chong Hing Bank
- Citibank
- China CITIC Bank International
- Dah Sing Bank
- DBS Bank
- Fubon Bank
- Hang Seng Bank
- HSBC
- Shanghai Commercial Bank
- Standard Chartered Bank
- Wing Hang Bank
- Wing Lung Bank
What you need to provide
Your Policy Number as shown in your account.
Processing time
3 days
What to do
Go to your banking app/portal and make your payment to the following details:
How you can pay
Visa, Mastercard
What you need to provide
PRUServices username and password
Processing time
Instant
What to do
Go to your banking app/portal and make your payment to the following details:
How you can pay
Visa, Mastercard
What you need to provide
PRUServices username and password
Processing time
Instant
| Merchant Category | Insurance or Pension Service |
| Merchant name | Prudential Hong Kong Limited |
| Bill type | 05 - General Insurance |
| Bill account number | Policy Number: the 12-digit number with starts with 9 |
| Payment amount | Premium amount due in HKD |
How you can pay
We offer internet banking payment services through the following banks:
- AEON Credit Service
- Bank of China
- Bank of Communications
- Bank of East Asia
- China Construction Bank
- Chong Hing Bank
- Citibank
- China CITIC Bank International
- Dah Sing Bank
- DBS Bank
- Fubon Bank
- Hang Seng Bank
- HSBC
- Shanghai Commercial Bank
- Standard Chartered Bank
- Wing Hang Bank
- Wing Lung Bank
What you need to provide
Your Policy Number as shown in your account.
Processing time
3 days
What to do
Go to your banking app/portal and make your payment to the following details:
How you can pay
Visa, Mastercard
What you need to provide
PRUServices username and password
Processing time
Instant
What to do
Go to your banking app/portal and make your payment to the following details:
How you can pay
Visa, Mastercard
What you need to provide
PRUServices username and password
Processing time
Instant
Step 3: Submit your claim
Step 4: Receive approval and payment
Await your claim review (within 14 days) and get your payment by direct deposit.
Frequently asked questions
Got a problem? Check our FAQs or get in touch with us for assistance.
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Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem.
Detailed Guide
Supporting Information
What to do
Go to your banking app/portal and make your payment to the following details:
How you can pay
Visa, Mastercard
What you need to provide
PRUServices username and password
Processing time
Instant
| Merchant Category | Insurance or Pension Service |
| Merchant name | Prudential Hong Kong Limited |
| Bill type | 05 - General Insurance |
| Bill account number | Policy Number: the 12-digit number with starts with 9 |
| Payment amount | Premium amount due in HKD |
How you can pay
We offer internet banking payment services through the following banks:
- AEON Credit Service
- Bank of China
- Bank of Communications
- Bank of East Asia
- China Construction Bank
- Chong Hing Bank
- Citibank
- China CITIC Bank International
- Dah Sing Bank
- DBS Bank
- Fubon Bank
- Hang Seng Bank
- HSBC
- Shanghai Commercial Bank
- Standard Chartered Bank
- Wing Hang Bank
- Wing Lung Bank
What you need to provide
Your Policy Number as shown in your account.
Processing time
3 days
What to do
Go to your banking app/portal and make your payment to the following details:
How you can pay
Visa, Mastercard
What you need to provide
PRUServices username and password
Processing time
Instant
What to do
Go to your banking app/portal and make your payment to the following details:
How you can pay
Visa, Mastercard
What you need to provide
PRUServices username and password
Processing time
Instant
| Merchant Category | Insurance or Pension Service |
| Merchant name | Prudential Hong Kong Limited |
| Bill type | 05 - General Insurance |
| Bill account number | Policy Number: the 12-digit number with starts with 9 |
| Payment amount | Premium amount due in HKD |
How you can pay
We offer internet banking payment services through the following banks:
- AEON Credit Service
- Bank of China
- Bank of Communications
- Bank of East Asia
- China Construction Bank
- Chong Hing Bank
- Citibank
- China CITIC Bank International
- Dah Sing Bank
- DBS Bank
- Fubon Bank
- Hang Seng Bank
- HSBC
- Shanghai Commercial Bank
- Standard Chartered Bank
- Wing Hang Bank
- Wing Lung Bank
What you need to provide
Your Policy Number as shown in your account.
Processing time
3 days
What to do
Go to your banking app/portal and make your payment to the following details:
How you can pay
Visa, Mastercard
What you need to provide
PRUServices username and password
Processing time
Instant
What to do
Go to your banking app/portal and make your payment to the following details:
How you can pay
Visa, Mastercard
What you need to provide
PRUServices username and password
Processing time
Instant
Celebrating over 100 years in Asia
From the opening of our first offices in India and Singapore, we continue to help our customers get the most out of life.
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This website only lists the List of Selected Hospitals in Mainland China and will be updated from time to time. Please refer to the latest version on this website.
Prudential reserves the rights to update the List of Selected Hospitals in Mainland China without any prior notice, which may include adding or removing selected hospitals.
Important reminder: In case the life assured is confined in a room of the class higher than the covered room, Prudential will adjust the amount of benefit incurred according to the Policy Provision.
^The 15 designated cities include Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Hangzhou, Wuhan, Suzhou, Xi'an, Nanjing, Changsha, Tianjin, Zhengzhou, and Dongguan.
Data source: (Available in Simplified Chinese only)
* 2022中国卫生健康统计年鉴(nhc.gov.cn); https://zgcx.nhc.gov.cn/unit
** 全国医院列表_全国医院名录_全国医院各地医院按省市查询 (a-hospital.com)
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