To request for Reinstatement, kindly attach the following:

• (For individually owned policies) Duly accomplished and signed Reinstatement form for Individual Policyowner by the life insured and the policyowner.
• (For corporate/entity-owned policies) Duly accomplished and signed Reinstatement form for Corporate/Entity Policyowner by the life insured and the policyowner.
• Proof of payment of the reinstatement cost
  1. Call our Contact Center at +63 (2) 8887 5433 or 1-800-10-7785465 to know the amount to be settled.
  2. Pay through the available payment channels or click here to request a personalized secure card payment link sent to your registered email address.
• Clear copy of one (1) valid government-issued ID or two (2) valid non-government IDs of policyowner/ authorized representative or sole proprietor, and if any, of the irrevocable beneficiary.

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Increase sum assured or Increase in premium, kindly attach the following:

• (For individually owned policies) Duly accomplished and signed Policy Amendment Request for Individual Policyowner by the life insured and the policyowner.
• (For corporate/entity-owned policies) Duly accomplished and signed Policy Amendment Request for Corporate/ Entity Policyowner by the life insured and the policyowner.

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Increase sum assured or Increase in premium, kindly attach the following:

• (For individually owned policies) Duly accomplished and signed Policy Amendment Request for Individual Policyowner by the life insured and the policyowner.
• (For corporate/entity-owned policies) Duly accomplished and signed Policy Amendment Request for Corporate/ Entity Policyowner by the life insured and the policyowner.

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Inclusion of rider or Deletion of rider, kindly attach the following:

• (For individually owned policies) Duly accomplished and signed Policy Amendment Request for Individual Policyowner by the life insured and the policyowner.
• (For corporate/entity-owned policies) Duly accomplished and signed Policy Amendment Request for Corporate/ Entity Policyowner by the life insured and the policyowner.

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Inclusion of rider or Deletion of rider, kindly attach the following:

• (For individually owned policies) Duly accomplished and signed Policy Amendment Request for Individual Policyowner by the life insured and the policyowner.
• (For corporate/entity-owned policies) Duly accomplished and signed Policy Amendment Request for Corporate/ Entity Policyowner by the life insured and the policyowner.

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Fund switch or Premium redirection, kindly attach the following:

• Duly accomplished and signed PRULink Application for Premium Redirection and Fund Switch Form by the policyowner.
• Clear copy of one (1) valid government-issued ID or two (2) valid non-government IDs of policyowner/ authorized representative or sole proprietor, and if any, of the irrevocable beneficiary.
• Mode of Release form (If PRUlink Cash Flow Fund is chosen).

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Fund switch or Premium redirection, kindly attach the following:

• Duly accomplished and signed PRULink Application for Premium Redirection and Fund Switch Form by the policyowner.
• Clear copy of one (1) valid government-issued ID or two (2) valid non-government IDs of policyowner/ authorized representative or sole proprietor, and if any, of the irrevocable beneficiary.
• Mode of Release form (If PRUlink Cash Flow Fund is chosen).

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Top up, kindly attach the following:

• Duly accomplished and signed Top-up form by the policyowner.
• Clear copy of one (1) valid government-issued ID or two (2) valid non-government IDs of policyowner/ authorized representative or sole proprietor, and if any, of the irrevocable beneficiary.
• Mode of Release form (if PRULink Cash Flow Fund is chosen).
• Proof of payment of the top-up amount, which you can pay through the available payment facilities . Here are the minimum top- up amount per plan, rider and mode of payment:
  • For PRULink and PRUHealth Prime plans - PHP20,000 or USD500
  • For PRUMillionaire - PHP40,000 or USD1,000
  • For PRUMax Invest Variable Life Rider - PHP5,000
  • For PRULife Your Term Variable Life Rider: PHP5,000 (one-off or annual), P3,000 (semi-annual), PHP1,500 (quarterly), or PHP 500 (monthly).

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Dividend Withdrawal, kindly attach the following:

• Duly accomplished and signed Partial Benefit Payout form by the policyowner, and if any, of the irrevocable beneficiary.
• Proof of bank account (required for withdrawals via fund transfer).
• Clear copy of one (1) valid government-issued ID or two (2) valid non-government IDs of policyowner/ authorized representative or sole proprietor, and if any, of the irrevocable beneficiary.

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for change method of payment to bank auto-debit arrangement (ADA) or direct debit, kindly attach the following:

Available for account holders of BDO, BPI, HSBC, and Metrobank .

• For BDO & HSBC
  • Duly accomplished and signed 2 copies of ADA Enrollment Form (BDO or HSBC) by the policyowner.
  • Clear copy of proof of bank account (i.e., Passbook, ATM card, check book, bank statement, deposit slip, bank certificate), account name and account numbers should be visible.
• For BPI & Metrobank
  • Enroll in e-ADA via bank's website or mobile app. Input your policy number as the reference number.
  • Screenshot of proof of e-ADA enrollment from the bank's website or mobile app.
• Duly accomplished and signed copy of Privacy Notice and Consent form by the policyowner.

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Full Withdrawal or Cash Surrender, kindly attach the following:

• Duly accomplished and signed Policy Surrender form by the policyowner, and if any, of the irrevocable beneficiary.
• Proof of bank account (required for withdrawals via fund transfer).
• Clear copy of one (1) valid government-issued ID or two (2) valid non-government IDs of policyowner/ authorized representative or sole proprietor, and if any, of the irrevocable beneficiary.

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request an update to your mobile number or email address, kindly attach the following:

• (For individually owned policies) Duly accomplished and signed Customer Information Update Form by the life insured and the policyowner.
• (For corporate/entity-owned policies) Duly accomplished and signed Policy Amendment Request for Corporate/ Entity Policyowner by the life insured and the policyowner.

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Refund, kindly attach the following:

• Refund request letter signed by the policyowner. The letter should include the following details:
  • Policy number and payment details
  • Bank account information or Gcash account information for the disbursement of the refund
• Clear copy of one (1) valid government-issued ID or two (2) valid non-government IDs of policyowner/ authorized representative or sole proprietor.
• Proof of bank account (required for payout via fund transfer).

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Refund, kindly attach the following:

• Refund request letter signed by the policyowner. The letter should include the following details:
  • Policy number and payment details
  • Bank account information or Gcash account information for the disbursement of the refund
• Clear copy of one (1) valid government-issued ID or two (2) valid non-government IDs of policyowner/ authorized representative or sole proprietor.
• Proof of bank account (required for payout via fund transfer).

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

One of our customer support team will reach out to you to help resolve your issue.

Let us know what you're looking for in your new agent

Do you prefer your new agent to be based close to your registered address?

Additional requirements may be requested after your submission is reviewed.

New Servicing Agent Information *

Acknowledgement of Policyowner: * (Pick at least 1)

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

To request for Change of Agent or Transfer of Business, kindly attach the following:

• Duly accomplished Change of Servicing Agent form with the following signature requirements:

Additional requirements may be requested after your submission is reviewed.

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

Your service number is included in the auto-generated email you receive after submitting your initial request. Alternatively, it may be provided directly by one of our customer support team members.

The service number format is case-sensitive and must begin with "PLUK" followed by numeric characters (e.g., PLUK1234567890).

Your service number is included in the auto-generated email you receive after submitting your initial request. Alternatively, it may be provided directly by one of our customer support team members.

The service number format is case-sensitive and must begin with "PLUK" followed by numeric characters (e.g., PLUK1234567890).

Note: The maximum file size for each document is 5 MB. Acceptable doc type to be uploaded: png, jpeg, pdf, doc, docx, heic, jpg.

Do you have an existing Irrevocable Beneficiaries?

Do you plan to add any new Beneficiaries?

Do you plan to include any new Irrevocable Beneficiaries?

Are you going to add a Common Law Partner or Same Sex Domestic Partner as your beneficiary?

To request for Change Beneficiary, kindly attach the following:

• (For individually owned policies) Duly accomplished and signed Policy Amendment Request for Individual Policyowner by the life insured and the policyowner.
• (For corporate/entity-owned policies) Duly accomplished and signed Policy Amendment Request for Corporate/ Entity Policyowner by the life insured and the policyowner.

Policy Amendment Request Form

Once you submit this form, we’ll start processing your request to link your policy number to your PRUServices account. Our support team will get in touch soon to help you complete the process.