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Policy Services Information

Premium Payment Facilities

Learn more about how you can pay your policy premiums with ease and convenience.

Online Payments

PRUAccess payment portal

You may now pay your premiums using your credit, debit or prepaid card (VISA, Mastercard and JCB) through the PRUAccess Payment Portal.

  1. Log in to your account at PRUAccess.

  2. From the homepage, click 'POLICY INFORMATION' module, then click 'PAYMENT PORTAL'

  3. To view the list of your outstanding due dates, click the 'VIEW' icon corresponding to the policy under 'ACTION' column.

  4. Compute for the total amount to be paid by selecting the due date(s) you want to settle.

  5. Tick the 'TERMS AND CONDITIONS' checkbox and click 'SUBMIT'.

  6. You will     be directed to the Global Payments website to select your preferred card.

  7. Enter your credit/debit card details then click 'PAY'

Notes:

  • You must be registered in PRUAccess

  • Policy should be 'In-force and Premium Paying'

  • For renewal payments amounting to PhP 500,000.00/USD 10,000.00 and below only

  • Please expect a processing time of one (1) to two (2) working days

BPI Online

For unenrolled biller account of Pru Life UK:

  1. Log in to BPI Online on your web browser and go to 'Other Services'.

  2. Select 'Manage Recipients'.

  3. Click on 'Add Recipient'.

  4. Select 'Biller' as the type of recipient.

  5. Choose 'PRU LIFE OF U.K.' as the Biller.

  6. For the reference number, input either:

    • Policy number for renewal premium, OR

    • 93 plus last 6-digits of Application Number for new business

  7. Click 'Next' and review the details.

  8. Enter the One-Time PIN (OTP) then select 'Submit'.

For enrolled biller account:

  1. Log in to your BPI account.

  2. Click 'Payments/Load'.

  3. Select "PRU LIFE OF U.K." as the biller and click 'Next'.

  4. Review the payment details and 'Confirm'.

  5. Enter your One-Time PIN (OTP) or use Mobile Key when prompted.

Note:

  • Please expect a processing time of one (1) to two (2) working days

BDO Online

For unenrolled biller account of Pru Life UK:

  1. Log in to your BDO account.

  2. Click on 'Enrollment' and 'Company Biller'.

  3. Click on 'Enroll' and select 'PRU LIFE OF UK'.

  4. For the subscriber number, input either:

    • Policy number for renewal premium, OR

    • 93 plus last 6-digits of Application Number for new business

  5. Input the policyholder's name and nickname for the 'Subscriber Name' and 'Preferred Nickname'.

  6. Select 'Channel/s for enrollment' and click on 'Submit'.

For enrolled biller account:

  1. Log in to your BDO account, click on 'Pay Bills and Reload'.

  2. Click on 'Bills Payment' then select 'Pay Bills'.

  3. Select 'PRU LIFE OF UK'.

  4. Enter your payment details and click on 'Submit' to post payment.

Note:

  • Please expect a processing time of one (1) to two (2) working days

Metrobank Online

For unenrolled biller account of Pru Life UK:

  1. Log in to your Metrobank account.

  2. Click on 'Pay Bills' and click 'Register a New Biller'.

  3. Click on category 'Insurance and Pre-need' then select 'PRU LIFE UK'.

  4. For the subscriber/account number field, input either:

    • Policy number for renewal premium, OR

    • 88 plus last 6-digits of Application Number for new business

  5. Go back to 'Pay Bills' then select 'PRU LIFE UK'.

  6. Enter the amount to pay.

  7. Select 'Continue' and review the details.

  8. Click 'Confirm' to finish transaction.

For enrolled biller account:

  1. Log in to your Metrobank account.

  2. Click on 'Pay Bills' then select 'PRU LIFE UK'.

  3. Enter the amount to pay.

  4. Select 'Continue' and review the details.

  5. Click 'Confirm' to finish transaction.

Note:

  • Please expect a processing time of one (1) to two (2) working days

Robinsons Bank Online

For unenrolled biller account of Pru Life UK:

  1. Log in to your Robinsons Bank account.

  2. Click on 'Manage Billers' and tap the 'Add' icon.

  3. Tap on the search box and search for 'PRU LIFE U.K.'

  4. Enter nickname, policy number and click on 'Submit' button.

  5. Click on 'Submit' to confirm.

For enrolled biller account:

One-time payment

  1. Log in to your Robinsons Bank account.

  2. Click on 'Transfer & Pay'. Tap 'Biller'.

  3. Select the source account. Enter amount and remarks (optional).

  4. Select 'Payment Schedule' and 'Payment Date'.

  5. Tap 'Submit' button. Verify payment details and click on 'Confirm'.

Recurring payments

  1. Log in to your Robinsons Bank account.

  2. Click on 'Transfer & Pay'. Tap 'Biller'.

  3. Select the source account. Enter amount and remarks (optional).

  4. Select 'Payment  Schedule' and 'Payment Date'.

  5. Select 'Frequency'.

  6. Select 'Start Date' and 'End Date'. Select days of the week for weekly payment. Select days of the month for monthly payment.

  7. Tap 'Submit' button. Verify payment details and click on 'Confirm'

  8. Verify if payment is scheduled.

Note:

  • Please expect a processing time of one (1) to two (2) working days

Security Bank Online
  1. Log in to your Security Bank account.

  2. Click on 'Payments & Transfers' then select 'Pay Bills'.

  3. Click on 'New Biller'.

  4. Select 'PRU LIFE UK' for peso or 'PRU LIFE UK USD' for US dollar from the drop-down list.

  5. For the subscriber account number field, input either:

    • Policy number for renewal premium, OR

    • 93 plus last 6-digits of Application Number for new business

  6. Click on 'Immediate' for schedule.

  7. Click on 'Submit' to post payment.

Note:

  • Please expect a processing time of one (1) to two (2) working days

GCash

You can pay your regular/renewal premiums for your peso-denominated policies with Globe GCash via SMS or the app.

Via the GCash app

  1. Log in to your GCash

  2. Tap the Pay Bills icon

  3. Select Pru Life UK as biller

  4. Enter your Policy Number and the Amount to pay

  5. Confirm your payment

Via *143#

  1. On your phone, dial *143#

  2. Select GCash

  3. Select Pay Bills

  4. Select By Category

  5. Select Utilities

  6. Select Pru Life UK as biller

  7. Enter your Policy Number and Amount to pay

  8. You will receive an SMS on your mobile device confirming your payment transaction.

Payments via GCash will take three (3) working days to be posted on your policy.

Note:

GCash is NOT applicable for PRULink Investor Account Plus, PRUMillionaire, and for the following payments:

  • New Business payment

  • Top-ups

  • Reinstatement

  • Loan repayment

Automatic Payments

Credit card

Go cashless with our credit card auto-pay facility!

  • Ensure on-time crediting of premium payment, keeping your policy updated

  • Keep your cash or savings intact for regular expenses or to earn more interest

  • Earn more Loyalty Points/Rewards/Rebates applicable to your card

VISA and Mastercard

  • Payment via credit card is accepted for all plans, except for Single-Pay premiums.

  • You must accomplish a Credit Card Enrollment Form and submit it together with a photocopy of the front portion of your credit card to any Pru Life UK customer center/s. During the Enhanced Community Quarantine (ECQ), you may submit scanned copies of your documents provided that the documents are clear, complete, and signed by the policyowner. Please note that the hard copy of the documents will be required once the health emergency is settled and ECQ is lifted. You may submit the documents through your agent or via email at us@prulifeuk.com.ph.

Download the Credit Card Enrollment Form 

  • Payment of Policy Loan, Automatic Premium Loan (APL) and Top-ups through credit card is not allowed.

  • Payments using peso and dollar credit cards are also accepted at Pru Life UK Customer Centers..

Debit card

Offered to accountholders of:

  • BDO

  • BPI

  • HSBC

  • Metrobank

 

You must accomplish two (2) original copies of your selected bank's Auto-Debit Arrangement Enrollement Form and submit it together with a photocopy of proof of bank account to any Pru Life UK Customer Center.

Download the BDO Auto-Debit Arrangement Enrollment Form 

Download the BPI Auto-Debit Arrangement Enrollment Form 

Download the HSBC Auto-Debit Arrangement Enrollment Form 

Download the Metrobank Auto-Debit Arrangement Enrollment Form 

Proof of bank account must clearly display the account name and account number.

List of acceptable documents:

  • Passbook

  • Bank Statement

  • ATM Card

  • Bank Certificate

  • Checkbook

  • Deposit Slip

 

During the Enhanced Community Quarantine (ECQ), you may submit scanned copies of your documents provided that the documents are clear, complete, and signed by the policyowner. Please note that the hard copy of the documents will be required once the health emergency is settled and ECQ is lifted. You may submit the documents through your agent or via email at contact.us@prulifeuk.com.ph.

Pru Life UK will automatically debit your renewal premiums from the enrolled account every payment due date. Enrollment to the ADA facility is subject to the bank’s approval.

Over-The-Counter Payments

Pru Life UK Customer Centers

Pay at select Pru Life UK Customer Centers nationwide from Monday to Friday.

  • Cash - the maximum amount for cash payment is PhP 500,000 or USD 10,000. If the amount exceeds the maximum allowable amount, the payment must be made in check.

  • Checks - please make all checks payable to Pru Life UK.

  • Prepaid, Debit, or Credit Cards - payments using peso and US dollar cards are accepted.

  • Demand Drafts are required for non-cash payments for US dollar policies.

Pru Life UK Certified Agents

Course your premium payments through a certified agent.

  • Always secure a provisional receipt from your agent. Pru Life UK will only honor payments supported by authorized provisional receipts.

  • Direct deposit to the personal account of the agent is strictly prohibited.

  • Check payments should be made payable to Pru Life UK.

Over-The-Counter Bank Bills Payment

To better facilitate your payment, please use a payment slip instead of a deposit slip. Use “Pru Life UK” as the merchant and the policyowner's full name in the subscriber name.

Bank partner

Peso account

Dollar account

Reference/Subscriber Number

BDO

PRU LIFE OF UK

1000-902-5615

New applications:

93 + last 6 digits of application number

Existing policyowners:(renewal premiums)

Policy number

BPI

Merchant Code “00312”

0362-0002-89

New applications:

93 + last 6 digits of application number

Existing policyowners:(renewal premiums)

Policy number

Metrobank

Utility Code “241”

Utility Code “231”

New applications:

88 + last 6 digits of application number

Existing policyowners:(renewal premiums)

Policy number

Robinsons Bank

106230100000166

N/A

New applications:

93 + last 6 digits of application number

Existing policyowners:(renewal premiums)

Policy number

Security Bank

PRU LIFE UK

PRU LIFE UK (USD)

New applications:

93 + last 6 digits of application number

Existing policyowners:(renewal premiums)

Policy number

Rich text area

Y

Automated Teller Machines (ATM)
  • Please choose “BILLS PAYMENT” when paying through ATMs of BDO, BPI, Metrobank, Robinsons Bank, or Security Bank.

  • Follow the on-screen payment instructions.

Telegraphic Fund Transfer

If you are residing abroad, you can pay through telegraphic transfer, which may be subject to bank charges. Below are the list of banks:

Banks

Account type available

BPI

Peso / USD

Metrobank

Peso / USD

PBCom

Peso / USD

Eastwest Bank

Peso / USD

China Bank

Peso / USD

BDO

Peso / USD

HSBC

Peso / USD

Citibank

Peso / USD

Security Bank

Peso / USD

Robinsons Bank

Peso / USD

UCPB

Peso / USD

 

When paying through fund transfer, please use the account name PRU LIFE INSURANCE CORPORATION OF U.K. or Pru Life UK.

Provide Pru Life UK with a copy of the validated transaction receipt/slip via email to contact.us@prulifeuk.com.ph

Bayad Center or SM Bills

Present the current Premium Notice in any Bayad Center or SM Bills Payment Counter and pay your premium.

Payment FAQs

What happens if I stop paying for my policy?

For traditional plans – If you fail to pay for your premium before the end of the grace period (31 days after the due date), your policy will lapse. However, if your policy has already earned sufficient cash value, the Company will apply your chosen Non-Forfeiture Option (NFO). This allows a policy with enough cash value to continue the coverage under specific circumstances even if a renewal premium is not paid by the end of the grace period.

For regular premium investment-linked plans (insuravest) - If the premium payment is not received before the end of the grace period (31 days after the due date), the policy will lapse if its fund value is insufficient to settle insurance charges. However, if the policy already has a sufficient fund value, Pru Life UK will deduct the insurance charges from the fund, through unit cancellation, in order to keep the policy in force. The policy will lapse once the fund is no longer sufficient to settle insurance charges.

If you have missed the grace period for paying your premium, please get in touch with your agent or our PRU Customer Action Team through contact.us@prulifeuk.com.ph or  (02) 8887 5433 (Metro Manila); 1 800 10 7785465 (domestic toll-free for PLDT landline) from 8:30 a.m. to 6:00 PM, Mondays thru Fridays except holidays.

How can I change my mode of payment?

For your convenience, you may change your mode of payment for your investment-linked (insuravest) policy via PRUAccess.

  1. Login to your PRUAccess account and select the ‘Policy Information’ tab.

  2. On the left-hand side menu, select Policy E-transaction > E-transactions.

  3. Select ‘Change Mode of Payment - Unit Linked’ as the transaction type.

  4. Accomplish the rest of the online request form and submit.

Alternatively, you may also submit a duly accomplished Policy Amendment Request Form to the nearest Pru Life UK Customer Center or through your servicing agent.

 

Download the Policy Amendment Request Form for Individual Policyowner 

Download the Policy Amendment Request Form for Corporate/Entity Policyowner 

How can I change my payment frequency?

All requests for change in your premium payment schedule are restricted to logical dates and should coincide with your policy’s anniversary or due date. Request for change to a more frequent mode of payment (e.g. annual to quarterly) will take effect on the next premium renewal date. To request for a change in premium payment schedule, please accomplish a Policy Amendment Request Form and submit it your agent or to any Pru Life UK Customer Center near you.


Download the Policy Amendment Request Form for Individual Policyowner 

Download the Policy Amendment Request Form for Corporate/Entity Policyowner