Online Payments

PRUServices

Settle your upcoming renewal premiums through the 'Pay Premium' feature using a JCB, Mastercard or VISA debit/credit card if your policy is:

  • peso-denominated policy purchased through an agent,

  • active and in premium paying status,

  • under monthly, quarterly, semi-annual, or annual payment mode, and

  • under cash or auto-pay via credit/debit card

Here’s how:

Step 1: Log in to PRUServices and select your desired policy.

New to PRUServices? Know more on this link or create an account now.

Step 2: Select “Pay Premium” icon under Popular Services.

Step 3: Read the Important Notice and click “Continue.”

Step 4: Review the payment amount and click “Continue.”

Step 5: On the Payment Summary page, select the disclaimer notice and click “Continue” to proceed to the payment page.

Step 6: Fill out the billing information & payment details, then click “Pay.”

Your payments will be posted on your account within 24 hours.

BPI Online

For unenrolled biller account of Pru Life UK:

  1. Log in to BPI Online on your web browser or mobile app.
  2. Go to ‘More’ then 'settings'
  3. Select ‘Transactions’ then select 'Manage favorites'.
  4. Click on 'Add New Favorite'.
  5. Select 'Biller' as the type of recipient.
  6. Choose 'PRU LIFE OF U.K.' as the Biller.
  7. For the reference number, input the "policy number".
  8. Click 'Continue' and review the details then ‘Confirm’.
  9. Enter the PIN (Mobile Key) or Biometrics when prompted.

For enrolled biller account:

  1. Log in to your BPI account.
  2. Click 'Pay Bills'.
  3. Select "PRU LIFE OF U.K." (Note:Please select correct PLUK Policy number if you have multiple enrollment under same biller).
  4. Select Source (Savings account of credit card)
  5. Enter amount. Enter frequency as 'Now' then hit 'Continue'.
  6. Review the payment details and 'Confirm'.
  7. Enter the PIN (Mobile Key) or Biometrics when prompted.

Note:

  • Ensure accurate Policy Number is encoded during online renewal payment to avoid delays and inconvenience.
  • For New Business application (peso-denominated plan), premium payment can be made via Bills Payment facility
    Reference no.: 97 + last 6 digits of the application number

Sample
Application No.: R22334229. Reference No. will be 97334229.

Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name (e.g. NB PAYT_NF123456_Antonio Cruz) 

  • Policy should be 'In-force and Premium Paying'.
  • Please expect a processing time of 2 to 3 working days.
  • Applicable for peso-denominated policies only.
  • For renewal premiums made via Bills Payment, submission of proof of payment is not required.
  • For after-sales transactions (e.g. top-ups, reinstatement, etc.), submission of proof of payment is required. Request must also be accompanied by the applicable customer form to avoid delays in processing downloadable forms. For loan repayment, please email or submit a letter indicating that the payment is intended for loan payments.

BDO Online

For unenrolled biller account of Pru Life UK:

  1. Log in to your BDO Online account.
  2. Click on ‘Pay’ and select ‘Pay Bills’.
  3. Select biller ‘PRU LIFE U.K'.
  4. For the subscriber account number, input the "8 digit policy number".
  5. Input the policyholder's name and nickname for the 'Subscriber Account Name’.
  6. Input Amount.
  7. Select account in ‘Pay from’ section.
  8. Select schedule as ‘Now’.
  9. Select ‘Pay’
  10. A confirmation page will be displayed. Click “Confirm”
  11. An acknowledgement page will be displayed once payment has been submitted. Click “OK”.
  12. Payment will be verified if payment is successful. “Unable to Pay Bill” message means that there is an error on the details (e.g. invalid policy number).

For enrolled biller account:

  1. Log in to your BDO Online account.
  2. Click on ‘Pay’ and select ‘Pay Bills’.
  3. Go to favorites and select enrolled biller.
  4. Input Amount.
  5. Select account in ‘Pay from’ section.
  6. Select schedule as ‘Now’.
  7. Select ‘Pay’
  8. A confirmation page will be displayed. Click “Confirm”
  9. An acknowledgement page will be displayed once payment has been submitted. Click “OK”.
  10. Payment will be verified if payment is successful. “Unable to Pay Bill” message means that there is an error on the details (e.g. invalid policy number).

Note:

  • Ensure accurate Policy Number is encoded during online renewal payment to avoid delays and inconvenience. 
  • For New Business application (dollar-denominated plan), premium payment can be made via Bills Payment facility
    Reference no.: 97 + last 6 digits of the application number

Sample:
Application No.: R22334229. Reference No. will be 97334229.

 

Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name (e.g. NB PAYT_NF123456_Antonio Cruz) 

 

  • Policy should be 'In-force and Premium Paying'.
  • Please expect a processing time of 2 to 3 working days.
  • Applicable for both peso and dollar-denominated policies. 
  • For renewal premiums made via Bills Payment, submission of proof of payment is not required.
  • For after-sales transactions (e.g. top-ups, reinstatement, etc.), submission of proof of payment is required. Request must also be accompanied by the applicable customer form to avoid delays in processing downloadable forms. For loan repayment, please email or submit a letter indicating that the payment is intended for loan payments.

 

 

Metrobank Online

For unenrolled biller account of Pru Life UK:

  1. Log in to your Metrobank account.
  2. Click on 'Pay Bills'. Select Source of account (note: bills payment via credit card is not allowed). 
  3. Select a type of biller ‘Healthcare and Insurance - Select 'PRU LIFE UK'. Or type PRU Life UK on the search bar.
  4. Enter the amount to pay.
  5. Input 8-digit reference number. Please use your 8-digit policy number.
  6. Schedule: select “Immediate” or “Later”
  7. Enter notes (Optional).
  8. Click “Next” and review the details.
  9. All good? Click 'Confirm' to finish transaction. Enter OTP or Biometrics to finish the transaction.

Note: after successful transaction, user will received notification if he/she wants to enroll the biller.

For enrolled biller account:

  1. Log in to your Metrobank account.
  2. Click on 'Pay Bills'. Select Source of account (note: bills payment via credit card is not allowed). 
  3. Choose “enrolled” and select your enrolled PRU Life UK policy.
  4. Enter the amount to pay.
  5. Schedule: select “Immediate” or “Later”
  6. Enter notes (Optional).
  7. Click “Next” and review the details.
  8. Enter the PIN or Biometrics when prompted.

Note:

  • Ensure accurate Policy Number is encoded during online renewal payment to avoid delays and inconvenience.
  • For New Business application (peso-denominated plan), premium payment can be made via Bills Payment facility
    Reference no.: 97 + last 6 digits of the application number

Sample
Application No.: R22334229. Reference No. will be 97334229.

Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name (e.g. NB PAYT_NF123456_Antonio Cruz) 

  • Policy should be 'In-force and Premium Paying'.
  • Please expect a processing time of 2 to 3 working days.
  • Applicable for peso-denominated policies only.
  • For renewal premiums made via Bills Payment, submission of proof of payment is not required.
  • For after-sales transactions (e.g. top-ups, reinstatement, etc.), submission of proof of payment is required. Request must also be accompanied by the applicable customer form to avoid delays in processing downloadable forms. For loan repayment, please email or submit a letter indicating that the payment is intended for loan payments."

Security Bank Online

For unenrolled biller account of Pru Life UK:

  1. Log in to your Security Bank account.
  2. Click on 'Pay & Transfers' then select 'Pay Bills'.
  3. Click on 'New Recipients”. Use for no enrolled Billers.
  4. Select Bills Payment. Under Category, Select “others” or type ‘PRULIFE UK-PESO’ or 'PRU LIFE UK USD'.
  5. Enter your 8-digit policy number on the subscriber number field.
  6. Enter Nick name and Submit.
  7. Review details and click save.
  8. Enter 6-digit pin or biometric.
  9. Recipients save successfully.

For enrolled biller account:

  1. Log in to your Security Bank account.
  2. Click on 'Pay & Transfers' then select 'Pay Bills'.
  3. Select enrolled PRU LIFE biller. 
  4. Select Pay Bill.
  5. Enter Details: Enter your policy number (subscriber account number) and the amount due.
  6. Submit: Confirm the details and submit your payment.
  7. Enter the PIN or Biometrics when prompted.

Note:

  • Ensure accurate Policy Number is encoded during online renewal payment to avoid delays and inconvenience. 
  • For New Business application (dollar-denominated plan), premium payment can be made via Bills Payment facility
    Reference no.: 97 + last 6 digits of the application number

Sample:
Application No.: R22334229. Reference No. will be 97334229.

Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name (e.g. NB PAYT_NF123456_Antonio Cruz) 

  • Policy should be 'In-force and Premium Paying'.
  • Please expect a processing time of 2 to 3 working days.
  • Applicable for both peso and dollar-denominated policies. 
  • For renewal premiums made via Bills Payment, submission of proof of payment is not required.
  • For after-sales transactions (e.g. top-ups, reinstatement, etc.), submission of proof of payment is required. Request must also be accompanied by the applicable customer form to avoid delays in processing downloadable forms. For loan repayment, please email or submit a letter indicating that the payment is intended for loan payments."

PNB Online

  1. Log in to your PNB Digital Banking Account.

  2. Click PAY BILLS on the menu.

  3. Choose your source of payment.

  4. Select 'Prulife Insurance Corp of UK' from the drop-down list.

  5. In the account number field, enter your 8-digit Pru Life policy number.

  6. Make sure that the “Save Biller to List” is green so your information is save.

  7. Enter amount to pay.

  8. Tick "Repeat" to schedule repeated payment.

  9. Set repeated payment frequency and number of transactions.

  10. Confirm details and enter your One-Time-PIN.

  11. Payment complete! Receive your confirmation via email.

Note:

  • Ensure accurate Policy Number is encoded during online renewal payment to avoid delays and inconvenience. Currently not applicable for new business application payment.

  • Policy should be 'In-force and Premium Paying'.

  • Please expect a processing time of 2 to 3 working days.

  • Applicable for peso-denominated policies only. 

  • This payment facility is NOT applicable for PRULink Investor Account Plus, PRUMillionaire, and for the following payments:

  • For renewal premiums made via Bills Payment, submission of proof of payment is not required.

  • For after-sales transactions (e.g. top-ups, reinstatement, etc.), submission of proof of payment is required. Request must also be accompanied by the applicable customer form to avoid delays in processing downloadable forms. For loan repayment, please email or submit a letter indicating that the payment is intended for loan payments.

GCash

You can pay your regular/renewal premiums for your peso-denominated policies with Globe GCash app.

  1. Log in to your GCash.
  2. Tap the ‘Bills’ icon.
  3. Select ‘insurance’ and search Pru Life U.K.
  4. Enter amount to pay , 8-digit policy number and Payor name.
  5. Click ‘Next”
  6. Review details and click “Next”.
  7. Confirm your payment.

Payments via GCash will take two (2) to three (3) working days to be posted in your policy.

Note:

  • Ensure accurate Policy Number is encoded during online renewal payment to avoid delays and inconvenience. 
  • Available for new business application payment within PRUOne.
  • For new business application payment outside PRUOne (peso-denominated plan), premium can be made via Bills Payment facility using the reference no.: 97 + last 6 digits of the application number

Sample:
Application No.: R22334229. Reference No. will be 97334229.

  • For renewal premiums made via Bills Payment, submission of proof of payment is not required.
  • For after-sales transactions (e.g. top-ups, reinstatement, etc.), submission of proof of payment is required. Request must also be accompanied by the applicable customer form to avoid delays in processing downloadable forms. For loan repayment, please email or submit a letter indicating that the payment is intended for loan payments."

Shopee Pay

You can pay your regular/renewal premiums for your peso-denominated policies with via Shopee (Shopee Pay) app.

  1. Log in to your Shopee account.

  2. Go to Load & Bill.

  3. Select Insurance.

  4. Select Pru Life UK as biller.

  5. Enter the correct POLICY NUMBER.

  6. Enter FULL Name in the Account Name Field reflected in your SOA with format: First Name - Middle Name - Last 

    *Please DO NOT use special characters in this field to avoid unsuccessful transaction.

  7.  Enter due date reflected on your statement of account. Overdue payment is accepted, ONLY if it is within 31 days from the due date and if the policy is still in-force (IF) status.

  8. Enter the amount to be paid in the AMOUNT field.

  9. Check if the policy information is correct before continuing. User shall take full responsibility for submitting the correct information.

Payments via Shopee Pay will take two (2) to three (3) working days to be posted in your policy.

 

Note:

  • Ensure accurate Policy Number is encoded during online renewal payment to avoid delays and inconvenience.

  • This payment facility is NOT applicable for PRULink Investor Account Plus, PRUMillionaire, and for the following payments:

    - Top-ups

    - Reinstatement

    - Loan repayment

BANCNET

via Internet banking

  1. Log on to www.bancnetonline.com
  2. On the homepage, click on your bank. Please click here to see list of available banks https://www.bancnetonline.com/BancnetWeb/view/goToMembersPage.do
  3. Read the agreement in using BancNet Online and click "I Agree" button if you agree with the Terms and Conditions.
  4. Click on " Payment".
  5. Fill out the required fields:

    • Biller/Institution

    • Account/ Subscriber Number

    • Bank Name

    • ATM Card Number

    • Member Number

    • Account Type. Savings or Check

    • Amount To Be Paid

  6. Using your mouse, enter your ATM PIN on the onscreen keypad.
  7. Click the Submit button
  8. Details of your transaction will prompt on screen, Once verified that they are all correct, click “OK”
  9. You may print the screen that shows your transaction details as your transaction receipt or click “ Close” to conclude the transaction.

Notes:

  • Please expect a processing time of two (2) to three (3) working days.

  • For New Business application (peso-denominated plan), premium payment can be made via Bills Payment facility
    Reference no.: 97 + last 6 digits of the application number

    Sample:
    Application No.: R22334229. Reference No. will be 97334229.

    Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name (e.g. NB PAYT_NF123456_Antonio Cruz) 

  • Applicable for peso-denominated policies only

  • Ensure accurate Policy Number is encoded during online renewal payment to avoid delays and inconvenience.

  • For after-sales transactions (e.g. top-ups, reinstatement, etc.), submission of proof of payment is required. Request must also be accompanied by the applicable customer form to avoid delays in processing downloadable forms. For loan repayment, please email or submit a letter indicating that the payment is intended for loan payments.

Recurring Payments

Auto-pay via debit card

Once a policy is enrolled in auto-pay, Pru Life UK will automatically debit the renewal premiums from the debit card on each payment due date. Enjoy the convenience of hassle-free payments!

  • Allowed cards are active VISA, MASTERCARD and JCB cards issued by local banks (except UnionBank and Landbank). All other card brands like China Union Pay, AMEX, Discover, Diner's are currently not allowed.

  • Please ensure that your card has sufficient balance/transaction limit set.

  • This payment option is NOT applicable for single-pay policies, top-ups, reinstatement, and loan repayment.

  • Manual submission of card enrollment application is no longer accepted beginning 1 March 2025.

Option 1: VIA BANK (AUTO-DEBIT ARRANGEMENT)

Available for account holders of BDO, BPI, HSBC, and Metrobank. Enrollment is subject to the bank’s approval.

BPI

Directly enroll in e-ADA platform via https://bpi-ada.com. Input your policy number as the reference number.

Metrobank

Directly enroll in e-ADA platform via Metrobank’s mobile banking application. Input your policy number as the reference number.

BDO

Step 1: Download the BDO Auto-Debit Arrangement Enrollment Form.

Step 2: Print two (2) copies and completely fill out for EACH policy being enrolled in auto-pay

Step 3: Visit any PRU Customer Center near you and submit the forms together with a photocopy of proof of bank account.

HSBC

Step 1: Download the HSBC Auto-Debit Arrangement Enrollment Form.

Step 2: Print two (2) copies and completely fill out for EACH policy being enrolled in auto-pay

Step 3: Visit any PRU Customer Center near you and submit the forms together with a photocopy of proof of bank account.

Proof of bank account must clearly display the account name and account number. List of acceptable documents:

  • Passbook

  • Bank statement

  • ATM card with bank account number

  • Bank certificate

  • Checkbook

  • Deposit slip

Option 2: VIA EMAIL ENROLLMENT LINK*

Click here to request a personalized & secure card enrollment link sent to your registered email address.

  • Enroll anytime, anywhere

  • Enjoy real-time processing

  • Skip the queue

You may also get a link from your agent or the PRU Contact Center at +63 (2) 8887 5433.

Option 3: VIA PRUSERVICES*

Step 1: Login to our NEW customer platform PRUServices

Step 2: Select the policy you want to update & click ‘Update/Enroll for auto-pay’

Step 3: Fill in all the needed information & verification to complete enrollment.

Important reminder: Please ensure that your card is registered for online transactions/e-Commerce and is not expiring soon.

Auto-pay via credit card

Once a policy is enrolled in auto-pay, Pru Life UK will automatically charge the renewal premiums from the credit card every payment due date. No need to worry about missing your payments again!

  • Allowed cards are active VISA, MASTERCARD and JCB cards issued by local banks. All other card brands like China Union Pay, AMEX, Discover, Diner's are currently not allowed.

  • Please ensure that your card is not expiring soon.

  • This payment option is NOT applicable for single-pay policies, top-ups, reinstatement, and loan repayment.

  • Manual submission of card enrollment application is longer accepted beginning 1 March 2025.

Option 1: VIA EMAIL ENROLLMENT LINK*

Click here to request a personalized & secure card enrollment link sent to your registered email address.

  • Enroll anytime, anywhere
  • Enjoy real-time processing
  • Skip the queue

You may also get a link from your agent or the PRU Contact Center at +63 (2) 8887 5433.

Option 2: VIA PRUSERVICES

Step 1: Login to our NEW customer platform PRUServices

Step 2: Select the policy you want to update & click ‘Update/Enroll for auto-pay’

Step 3: Fill in all the needed information & verification to complete enrollment.

Post-Dated Cheque (PDC)

Schedule your payments in advance through cheques with a future date when it can be deposited.

  • Available for account holders of a checking account with a local bank.

  • Applicable for new and existing policies in monthly payment mode.

  • Ensure that your bank account is sufficiently funded by the time your premium is due.

REQUIREMENTS

For new applications:

Visit any PRU Customer Center near you to submit the following requirements:

  1. Thirteen (13) cheques (from a single bank account only)
    a. One (1) dated cheque for the initial premium
    b. Twelve (12) for the 1st year renewal payments (PDCs)

  1. PDC Agreement Form

  2. PDC Certification Form

  3. Provisional receipt from the agent

  4. Notice and Consent form duly signed by the policyowner or eligible third-party payor

  5. Know-Your-Customer form (if applicable)

For existing policies:

If you are opting to switch your payment method from credit card or auto debit to monthly PDC, please visit any PRU Customer Center near you to submit the same requirements above and an accomplished Policy Amendment Request Form. 

CHEQUE GUIDELINES:

  • Indicate on the back of the cheque: policy number, name of customer. For multiple policies, also indicate the premium amount intended for each policy.

  • The date of the cheque should be in this format: MM/DD/YYYY

  • For new applications:

    • The dates indicated for first-year premium payments must be based on the application date. Make sure that the submitted PDCs are dated following the same date as the application date.

    • If an application is rated, resulting to a higher monthly premium, the customer can make the additional payment through any other payment channels.

    • Pru Life UK will return the 12 PDCs, and the customer will need to provide 12 new PDCs with the updated premium amount, along with the new PDC Certification (PDC Listing).

     

  • For existing policies:

    • The dates indicated on the PDCs for renewal premium payments must be based on the due date of the policy. Make sure that the PDCs are dated on or before the policy’s due date.

Auto-Pay Quick Guide

To view our Auto-Pay Quick Guide, please refer to the link here.

Over-The-Counter Payments

PRU Customer Centers

Our team is on board Mondays to Fridays, 9:00 a.m. to 5:00 p.m., to attend to your payment needs:

  1. Enroll your debit card in auto-debit arrangement with bank (BDO & HSBC)
    *Note: for BPI & Metrobank, enrollment is now online!

  2. Make post-dated cheque payments

  3. Make one-time payments via:

    • Online bills payment (GCash, Shopee Pay, and mobile banking such as BPI, BDO, Metrobank, Security Bank, PNB, Bancnet)

    • CARD payment link

    • GCash Scan-to-Pay

    • Credit or debit card payments using peso & US dollar cards (VISA & Mastercard)

Cash is no longer accepted.
Payment transaction may be subject to a maximum allowable limit.

Over-The-Counter Bank Bills Payment

Bank partner

Reference/Subscriber Number

BDO

Existing policyowners:(renewal premiums)
 

Policy number

- Applicable for peso-denominated policies only
 

For New Business application (peso-denominated plan), payment can be made via Bills Payment
Reference no.: 97 + last 6 digits of the application number
 

 Sample:
Application No.: R22334229. Reference No. will be 97334229.
 

Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name
(e.g. NB PAYT_NF123456_Antonio Cruz)

BPI

Existing policyowners:(renewal premiums)
 

Policy number

- Applicable for peso-denominated policies only
 

For New Business application (peso-denominated plan), payment can be made via Bills Payment
Reference no.: 97 + last 6 digits of the application number
 

Sample:
Application No.: R22334229. Reference No. will be 97334229.
 

Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name
(e.g. NB PAYT_NF123456_Antonio Cruz)

 

Metrobank

Existing policyowners:(renewal premiums)

Policy number
 

- Applicable for peso and dollar-denominated policies only
 

For New Business application (dollar-denominated plan), payment can be made via Bills Payment
Reference no.: 97 + last 6 digits of the application number
 

Sample:
Application No.: R22334229. Reference No. will be 97334229.
 

Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name
(e.g. NB PAYT_NF123456_Antonio Cruz)

PNB

Existing policyowners:(renewal premiums)
 

Policy number
 

- Applicable for peso-denominated policies only
 

For New Business application (peso-denominated plan), payment can be made via Bills Payment

Reference no.: 97 + last 6 digits of the application number
 

Sample:

Application No.: R22334229. Reference No. will be 97334229.
 

Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name

(e.g. NB PAYT_NF123456_Antonio Cruz)

Security Bank

Existing policyowners:(renewal premiums)

Policy number
 

- Applicable for peso and dollar-denominated policies only
 

For New Business application (dollar-denominated plan), payment can be made via Bills Payment
Reference no.: 97 + last 6 digits of the application number
 

Sample:
Application No.: R22334229. Reference No. will be 97334229.
 

Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name
(e.g. NB PAYT_NF123456_Antonio Cruz)

 

 

Note: 

Please expect a processing time of 2 to 3 working days.

Please provide the accurate Policy Number to ensure posting of payment to your policy.

Automated Teller Machines (ATM)

  • Please choose “BILLS PAYMENT” when paying through ATMs of BDO, BPI, Metrobank, or Security Bank.

  • Follow the on-screen payment instructions.

  • Please encode accurate Policy Number to ensure posting of payment to your policy.

Telegraphic Fund Transfer

If you are residing abroad, you can pay through telegraphic transfer, which may be subject to bank charges. Below are the list of banks:

For Domestic Telegraphic:

Banks

Account type available

BPI

Peso / USD

 

For Telegraphic from abroad:

Banks

Account type available

BPI

Peso / USD

Metrobank

Peso / USD

BDO

Peso / USD

HSBC

Peso / USD

Citibank

Peso / USD

 

When paying through fund transfer, please use the account name PRU LIFE INSURANCE CORPORATION OF U.K. or Pru Life UK.

Ensure to provide Pru Life UK with a copy of the validated transaction receipt/slip via email to contact.us@prulifeuk.com.ph

Bayad Center

Present the current Premium Notice in any Bayad Center and pay your premium. Please provide the accurate Policy Number to ensure posting of payment to your policy.

Payments via Bayad Center will take two (2) to three (3) working days to be posted in your policy.

For Bayad Center, new business application (peso-denominated plan), payment can be made via Bills Payment

Reference no.: 97 + last 6 digits of the application number

Sample:
Application No.: R22334229. Reference No. will be 97334229.

Please ensure submission of proof of payment to ensure timely posting. Email proof of payment to contact.us@prulifeuk.com.ph with email subject: NB PAYT_APPLICATION NO_PO Name (e.g. NB PAYT_NF123456_Antonio Cruz)

Fund Transfer / Regular Deposit (Dollar)

For Renewal Payments (dollar-denominated policies), subject to allowed maximum limit by the bank:

 

Bank

Dollar Account Numbers

BDO

1000-902-561-58

BPI

0362-0002-89

Chinabank

255-700681-4

Metrobank

261-2261002099

PBCom

245-27-100017-3

HSBC

001-050822-130

Citibank

0560-1636-087

Please use the account name PRU LIFE INSURANCE CORPORATION OF U.K. or Pru Life UK.

Ensure to provide Pru Life UK with a copy of the validated transaction receipt/slip via email to contact.us@prulifeuk.com.ph

Payment FAQs

What happens if I stop paying for my policy?

For traditional plans – If you fail to pay for your premium before the end of the grace period (31 days after the due date), your policy will lapse. However, if your policy has already earned sufficient cash value, the Company will apply your chosen Non-Forfeiture Option (NFO). This allows a policy with enough cash value to continue the coverage under specific circumstances even if a renewal premium is not paid by the end of the grace period.

For regular and limited pay investment-linked plans (insuravest) - If the premium payment is not received before the end of the grace period (31 days after the due date), the policy will lapse if its fund value is insufficient to settle insurance charges. However, if the policy already has a sufficient fund value, Pru Life UK will deduct the insurance charges from the fund, through unit cancellation, in order to keep the policy in force. The policy will lapse once the fund is no longer sufficient to settle insurance charges.

If you have missed the grace period for paying your premium, please get in touch with your agent or our PRU Customer Action Team through contact.us@prulifeuk.com.ph or  +63 (2) 8887 5433 (Metro Manila); 1 800 10 7785465 (domestic toll-free for PLDT landline) from 8:30 AM to 6:00 PM, Mondays thru Fridays except holidays.

How can I change my mode of payment?

For your convenience, you may change your mode of payment for your investment-linked (insuravest) policy via PRUServices

  1. Log in to your PRUServices Account
  2. Click “Manage Policies”
  3. Input One Time Password (OTP) sent to your policy’s registered email address.
  4. Select your desired policy
  5. Click ‘Change payment frequency’ button
  6. Choose your new desired payment frequency
  7. Click "Confirm"

Alternatively, you may also submit a duly accomplished Policy Amendment Request Form to the nearest Pru Life UK Customer Center or through your servicing agent.

Download the Policy Amendment Request Form for Individual Policyowner

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Download the Policy Amendment Request Form for Corporate/Entity Policyowner

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How can I change my payment frequency?

How can I change my payment frequency?

All requests for change in your premium payment schedule are restricted to logical dates and should coincide with your policy’s anniversary or due date. Request for change to a more frequent mode of payment (e.g. annual to quarterly) will take effect on the next premium renewal date. To request for a change in premium payment schedule, please accomplish a Policy Amendment Request Form and submit it your agent or to any Pru Life UK Customer Center near you.

Download the Policy Amendment Request Form for Individual Policyowner

Download

Download the Policy Amendment Request Form for Corporate/Entity Policyowner

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Who can pay for my policy?

  • What is a Third-Party Payment?

This is a payment made to Pru Life UK by any person other than the Policyowner.

  • Who are the eligible Third-Party Payors (TPP)?

1. Persons named in the Life Insurance Application Form either as Life Insured or Beneficiary 

2. The following family members of the Policyowner:

- Parent             

- Spouse

- Child

- Sibling           

- Grandparent

3. Pru Life UK Insurance agents provided that they are 

- Parents and sibling of policyowner if agent is not married

-  Parents, spouse or child of policyowner if agent is married

(with satisfactory proof or declaration provided by the life insurance agent)

  • Who are allowed to be Corporate/Entity TPP?

Only the following categories will be accepted as Corporate or Entity TPP:

A. Sole proprietorship provided that the Policyowner is the sole proprietor

B. Worksite/Group accounts where an employee-employer relationship is duly established 

(subject to the submission of Certifications of Employment)

  • What are the requirements for a first-time TPP?

- Duly accomplished and signed KYC Form for TPP

- Copy of one (1) valid government-issued ID or two (2) valid non-government IDs.

  • If I am an existing TPP, do I have to fill out and submit another set of requirements if I intend to become a TPP of another policy?

As TPP documents are handled on a per-Policyowner basis:

- Yes, if you have not yet applied as a TPP for that particular Policyowner.

- No, if both the policies you are applying and have previously applied for have the same Policyowner.

  • If I am simultaneously applying as a first-time TPP for multiple policies, how many KYC Forms do I need to fill out and submit?

A. If the policies have the same Policyowner, you will need to submit only one (1) KYC Form for TPP.

B. If the policies have different Policyowners, you will need to submit the same number of KYC Form for TPPs as there are Policyowners to individually establish your relationship with each.

  • I am a first-time TPP and one of the Beneficiaries of the policy. Do I still need to submit a KYC Form?

Yes, because the KYC for TPP requires the essential details on employment and source of funds which were not asked from you (being the Beneficiary) in the New Business Application Form or Policy Amendment Request Form.

Know Your Customer (KYC) Form for Third Party Payor

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