Get covered for life with PRULove for Life

Answering Your Policy Questions

Frequently Asked Questions

Find the answers to your questions about your policy and our services.

Policy contract

How do I replace my lost policy contract?

To request for a replacement contract, please submit to your agent or any Pru Life UK customer center near you a duly accomplished and notarized Agreement Pertaining to Loss or Destruction of Policy Form along with a payment of PhP150.00.

Download the Agreement Pertaining to Loss or Destruction of Policy Form 

 

 

 

Can I assign my policy contracts?

Your policy contract can be used as part of a collateral agreement. The proceeds of your policy are shared with your assignee (the individual receiving full or part of your insurance proceeds). To assign, submit your policy contract to your agent or any Pru Life UK customer center near you, together with a duly accomplished and notarized Assignment of Policy Form, a copy of the Loan Agreement Form, and consent of Irrevocable Beneficiaries and Release of Previous Assignment Form, if any.

Download the Assignment of Policy Form for Individual Policyowner

Download the Assignment of Policy Form for Corporate/Entity Policyowner 

How can I release the assignment of my policy contract?

As soon as you have fully paid your loan from where you assigned the policy, you may request for the release of your policy's assignment. To do this, submit the following to your agent or any Pru Life UK customer center near you:

  • Accomplished Release of Policy Assignment Form

  • Policy Amendment Request Form (for change of beneficiary)

  • Secretary's Certificate of Board Resolution (if the Assignee is a Corporation) authorizing an officer to sign for the Company

 

Download the Policy Amendment Request Form for Individual Policyowner

Download the Policy Amendment Request Form for Corporate/Entity Policyowner 

Policy Transactions

Can I withdraw from my policy's funds?  

Yes, you can withdraw from your policy’s funds once your policy has a withdrawal value. You can apply for a partial withdrawal any time by asking us to sell some of the units allocated to your account. The price used to sell units depends on the timing when we receive your application.  

What will happen to my fund value & benefits upon partial withdrawal?

If you partially withdraw from your policy/ies, you will reduce its fund value and death benefit in the event of a claim. The fund value may also become insufficient to support your insurance coverage and its charges. In this instance, it might be necessary to provide additional premiums and top-ups in the future to ensure that your policy remains active.  

How can I withdraw from my policy's funds? 
  1. Withdrawing through PRUAccess
    To request for a partial withdrawal, you may submit your request through PRUAccess

    Step 1: Log in to PRUAccess.

    Step 2: Click Policy Information.

    Step 3: Click Policy E-Transaction then select New E-Transaction Request.

    Step 4: In the drop-down options, select Partial Withdrawal.

    Step 5: Fill out required details then click Submit

       A: Fill out required details



       B: Click submit
     


  2. Withdrawing through manual request

    To manually request for a partial withdrawal (Dividend Withdrawal or Premium Deposit Withdrawal), submit a duly accomplished and signed Partial Benefits Payout Form with consent of irrevocable beneficiary/ies, if any, and a valid government-issued ID to your agent or via email at withdrawals@prulifeuk.com.ph

    Download the Partial Benefits Form 

     

 

How will I receive my partial withdrawal proceeds?

You will receive your partial withdrawal proceeds via fund transfer to your nominated bank account. Withdrawal proceeds will be net of surrender charges.

Can I withdraw/pull-out my policy?  

Yes, you can fully withdraw your policy.  

When you withdraw your investment-linked life insurance policy, you also fully withdraw all its benefits and the opportunity for the investment linked to your insurance plan.  

Similarly, when you surrender your traditional policy for the cash value, your policy and all its benefits will be automatically terminated. The cash surrender value will be significantly lower than the premiums paid if you surrender your policy during the early policy years.  

What will happen if my claims proceed will be used to buy another policy?

If you are withdrawing your current policy to purchase a new policy, your current policy may be subject to withdrawal charges, and any projected earnings from the withdrawn amount will be forfeited.  

Moreover, the new policy will be subject to: 1) charges for newly purchased products, 2) a new contestability period, 3) higher premium depending on your age and medical condition. Lastly, plan features, or riders attached to your existing policy may no longer be available in a new policy.   

How can I withdraw/pull-out my policy?  

To request for a full withdrawal (Cash Surrender or Cooling off), submit a duly accomplished and signed Policy Surrender Form with consent of irrevocable beneficiary/ies, if any, and a valid government-issued ID to your agent or via email at withdrawals@prulifeuk.com.ph. 

Download the Policy Surrender Form 

PRUAccess Account

What is PRUAccess?

PRUAccess is the portal made especially for our PRU customers. You can access your policy information, official receipts, premium notices, letters, and more, anytime, anywhere!

Visit PRUAccess here.

What can I do with PRUAccess?

Apart from viewing your policy information, official receipts, premium notices, and letters, you can also make the following transactions through PRUAccess (click each item for quick tutorial videos):

You may also watch this video to see the quick useful links at the PRUAccess landing page.

How do I register for a PRUAccess account?

To register for a PRUAccess account, simply accomplish the online registration here.

Watch this quick tutorial video to learn how to register.

Make sure to have your policy contract with you at the time of registration as you will need to input your policy details. Registration is FREE.

I am having trouble registering to PRUAccess. Who can I speak with?

Should you encounter any technical problems or need support, please call or email our PRU Customer Action Team and a service representative will be happy to help you from Monday through Fridays, 9:00 a.m. to 5:00 p.m., except holidays.

I forgot my username/password for PRUAccess. How do I retrieve it?

If you forgot your login details, please use the PRUAccess account recovery feature here.

Watch this quick tutorial video to learn how to reset your password.

Should you require further assistance, please call or email our PRU Customer Action Team and a service representative will be happy to help you from Monday through Fridays, 8:30 to 6:00 PM, except holidays.

I got locked out of my PRUAccess account. How can I unlock it?

If you have been locked out of your account due to inactivity or multiple wrong passwords, please use the ‘Forgot Username and Password’ feature of PRUAccess.

Reset your login details in just five (5) easy steps:

  1. Visit the PRUAccess website and click ‘Forgot Username and Password’.

  2. Enter either your username or registered email address and validate captcha.

  3. Click ‘Reset password via email address’. An email notification will be sent to your registered email address. You can also reset the password by answering three security questions correctly.

  4. Log in to your account using the temporary password emailed to the registered email address and change the pass.

  5. An email notification will be sent to your registered email address once the password has been successfully reset.

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