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Customer Advisories

Business Operations Updates

Learn more about our business operations under the revised government quarantine guidelines.

Pru Life UK has updated the schedule of operations for its Head Office, Customer Centers, and Agency Branches nationwide.

Select offices nationwide are OPEN with the following adjusted business hours:

  • Head Office – 9:00 a.m. – 5:00 p.m., Monday – Friday

  • Agency Branches – 9:00 a.m. – 5:00 p.m., Monday – Saturday

  • Customer Centers – varying per location

For further guidance on the schedule of operations of our Customer Centers, kindly refer to the list below.

General Agencies (GA) affiliated with the Company may resume operations at the discretion of respective GA heads.

Customer Centers OPEN from 9:00 a.m. to 5:00 p.m. (subject to changes)

 

LUZON

Schedule of Operations

December Schedule

Alabang (Madrigal Business Park)

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31

Baguio (DBP Building)

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31

Batangas (Lipa - AMS Building)

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31

Batangas (Lipa - Hi 5 Square)

Tuesday, Thursday, Friday

Open on December 30 and 31

Bulacan (Baliuag - Estrada Building)

Monday, Wednesday, Friday

Open on December 31 only

Laguna (Calamba - Sterling Building)

Monday to Friday

Open on December 5, 12, 19, 26, 30 and 31

Laguna (Sta. Rosa - Piazza Building)

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31

Laoag (L.C. Square)

Monday, Wednesday, Friday

Open on December 5, 12, 19, 26, 30 and 31

Lucena (Estrella Star Building)

Monday to Friday

Opens on December 30 and 31

Naga (Avenue Square)

Tuesday, Thursday

 N/A

Pampanga (San Fernando - CTH Building)

Tuesday, Thursday

Open on December 30 only

Pangasinan (Dagupan - Danilo C. Uy Commercial Complex)

Tuesday, Thursday

 N/A

Pangasinan (Urdaneta - S&P North Building)

Monday, Wednesday

Open on December 5, 12, 19, 26, 30 and 31

Santiago (Heritage Commercial Complex)

Tuesday, Thursday

Open on December 31 only



VISAYAS/MINDANAO

Schedule of Operations

December Schedule

Bacolod (LD Center)

Wednesday

Open on December 30 only

Cagayan de Oro (Limketkai Center)

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31

Cebu (FLB Corporate Center)

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31

Cebu (TGU Towers)

Monday to Friday

Open on December 19, 26, 30 and 31

Davao (Borromeo Insurance Building)

Tuesday, Thursday

Open on December 31 only

Davao (Davao Primeland Building)

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31

Iloilo (Mandurriao - Three Techno Place Building)

Tuesday, Thursday, Friday

Open on December 19, 26, 30 and 31

Tacloban (Uytingkoc Building)

Monday

Open on December 31 only

 

 

Metro Manila

Schedule of Operations

December Schedule

Makati (Ayala North Exchange)

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31

Makati (6789)

Monday to Friday

Open on December 5, 12, 19, 26, 30 and 31

Manila (Escolta Twin Towers)

Tuesday, Thursday

 -

Pasig (Ortigas - Wynsum Corporate Plaza)

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31

Quezon City (Coher Center) 

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31

Taguig (Uptown Parade)

Monday to Friday

Open on December 5, 8, 12, 19, 26, 30 and 31


Customer Centers CLOSED until further notice

LUZON

Cabanatuan (Tiburcia Building)

Cavite (Imus - Esguerra Building)

Laguna (Calamba - SQA Corporate Center)

Laguna (San Pablo - Bien Paz Arcade)

La Union (San Fernando - Carlos A. Tam Building)


VISAYAS/MINDANAO

Cebu (Apple One Equicom Tower)

Davao (Landco Business Center)

General Santos (Lourdes Llido Building)


METRO MANILA

Makati (Ayala Tower One)

Mandaluyong (Sheridan North Tower)

 

The management will continue to operate with flexible business hours which may vary across different locations in compliance with the government quarantine guidelines.