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Customer Advisories

Business Operations Updates

Learn more about our business operations under the revised government quarantine guidelines.

Pru Life UK has updated the schedule of operations for its Head Office, Customer Centers, and Agency Branches nationwide.

Advisory update on nationwide operations

Following the developments on community quarantine guidelines effective April 5, 2021, Pru Life UK has updated the schedule of operations for its Head Office, Customer Centers, and Agency Branches nationwide.

Our operations in ECQ areas will observe the following adjusted business hours:

    • Head Office – 9:00 a.m. – 3:00 p.m., Monday – Friday

    • Agency Branches – 9:00 a.m. – 3:00 p.m., Monday – Saturday

    • Customer Centers – 9:00 a.m. – 3:00 p.m., varying per location

For further guidance on the schedule of operations of our customer centers, kindly refer to the list below.

General Agencies (GA) in ECQ areas are advised follow the same ECQ guidelines in its operations.

Customer Centers OPEN from 9:00 a.m. to 5:00 p.m. (subject to changes)

For everyone’s safety, all offices including Agency Branches and Customer Centers will limit visitors (agents and customers) at 30% capacity at a time and observe stringent precautionary measures in the premises of our offices and branches. Our employees, agents, customers, and visitors are required to wear facemasks, observe social distancing, and undergo temperature checking and health screening to protect everyone’s health and safety.

The use of digital and online channels as the primary means of our transactions is continuously made available and strongly recommended. Customers may contact their agents for any concern on their policies and continue to use our policy portal PRUAccess at https://pruaccess.prulifeuk.com.ph/and PRU Customer Action Team via contact.us@prulifeuk.com.ph for assistance and inquiries.

Please visit our official social media pages for regular updates.

 

EQC AREAS - OPEN FROM 9AM TO 3PM (SUBJECT TO CHANGE)

 

Bacolod (LD Center)

 

Wednesday, Friday

Bulacan (Baliuag - Estrada Building)

 

Monday, Wednesday, Friday

Laguna (Calamba – Sterling Building)

 

Monday, Wednesday, Friday

Laguna (Sta. Rosa – Piazza Building)

 

Monday to Friday

Laguna (SQA Corporate Center)

 

Tuesday, Thursday

Makati (Ayala North Exchange)

 

Monday to Friday

Makati (Tower 6789)

 

Monday to Friday

Pasig (Ortigas - Wynsum Corporate Plaza)

 

Monday to Friday

Quezon City (Coher Center)

 

Monday to Friday

Taguig (Uptown Parade)

 

Monday to Friday

 

OFFICES OUTSIDE NCR+ (ECQ AREAS) OPEN FROM 9AM TO 5PM (SUBJECT TO CHANGE)

 

LUZON

Schedule of Operations

Baguio (DBP Building)

Monday to Friday

Batangas (Lipa - AMS Building)

Monday to Friday

Batangas (Lipa - Hi 5 Square)

Tuesday, Thursday, Friday

Cabanatuan (Tiburcia Building)

Wednesday

Laoag (L.C. Square)

Monday to Friday

Lucena (Estrella Star Building)

Monday to Friday

Naga (Avenue Square)

Tuesday, Thursday

Pampanga (San Fernando - CTH Building)

Tuesday, Thursday

Pangasinan (Dagupan - Danilo C. Uy Commercial Complex)

Tuesday, Thursday

Pangasinan (Urdaneta - S&P North Building)

Monday, Wednesday

 

 

VISAYAS/MINDANAO

Schedule of Operations

Bacolod (LD Center)

Wednesday, Friday

Cagayan de Oro (Limketkai Center)

Monday to Friday

Cebu (FLB Corporate Center)

Monday to Friday

Cebu (TGU Towers)

Monday to Friday

Davao (Borromeo Insurance Building)

Tuesday, Thursday

Davao (Davao Primeland Building)

Monday to Friday

Iloilo (Mandurriao - Three Techno Place Building)

Tuesday, Thursday, Friday

Tacloban (Uytingkoc Building)

Monday

 

Customer Centers CLOSED until further notice

LUZON

Cavite (Imus - Esguerra Building)

Laguna (San Pablo - Bien Paz Arcade)

La Union (San Fernando - Carlos A. Tam Building)

Santiago (Heritage Commercial Complex)


VISAYAS/MINDANAO

Cebu (Apple One Equicom Tower)

Davao (Landco Business Center)

General Santos (Lourdes Llido Building)


METRO MANILA

Manila (Escolta Twin Towers)

Makati (Ayala Tower One)

Mandaluyong (Sheridan North Tower)

 

The management will continue to operate with flexible business hours which may vary across different locations in compliance with the government quarantine guidelines.