Step 1: Identify your Claim Type
Select the type of claim you are filing to ensure you have the correct documentation.
Compile your documents and send them to our dedicated claims team.
How would you like to start your claim?
Choose the method that works best for you. Each path is designed to get your claim processed efficiently.
- via Email
- Others
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Step 2. Email us your claim details
Once you have gathered all necessary documents, please send your request to makeaclaim@prulifeuk.com.ph.
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Step 3. Track your claim status and receive payment
To check the status of your claim, please send an email to makeaclaim@prulifeuk.com.ph with the subject line: Claims_inquiry_ticket number.
Alternatively, you can call our Contact Center at (632) 8887-5433 / 1-800-10-7785465 or visit the nearest customer service center.
Other ways to get assistance in filing your claim
Contact your agent and request for assistance in filing your claim
Request for assistance from Contact Us.
Claims Filing Reference
Step-by-step instructions for every claim.
Frequently asked questions
Got a problem? Check our FAQs or get in touch with us for assistance.
- For living benefit, the life insured or policyowner can file a claim.
- For death benefit, a beneficiary of legal age or a minor beneficiary’s guardian can file a claim.
For incontestable claims, processing takes nine (9) calendar days after submitting all required documents. For contestable claims, processing takes 16 calendar days from the date you submit all necessary documents. You will receive an acknowledgment email upon submission of your claim, as well as updates on any additional requirements, the claims decision, and claims crediting.
To check the status of your claim, please send an email to makeaclaim@prulifeuk.com.ph with the subject line: Claims_inquiry_ticket number.
Alternatively, you can call our Contact Center at (632) 8887-5433 / 1-800-10-7785465 or visit the nearest customer service center.
Claimants can choose to receive their funds either through an electronic bank transfer to their preferred account or via GCash, subject to certain threshold amounts. The details for both options will be provided in the claimant statement form.
Yes, you can make a claim even if you are overseas. You need to submit the claimant statement form authenticated by the Philippine Embassy or Philippine Consulate in your location if applicable.
Yes, another person can file a claim on your behalf if you are unable to do so due to medical conditions or disability. They must be duly authorized with a notarized special power of attorney. Please refer to the standard requirements for more details: for death claims and medical claims.
Beneficiary and Ownership Questions
Generally, the primary beneficiary receives the payout for death claims, unless a court order disqualifies them.
After the initial owner passes away, the policy ownership will be transferred to the person insured.
Contestability Period
Contestability is the period when Pru Life UK can review the insured’s past medical history to determine material concealment. This period is within two (2) years from the policy’s effectivity date or last reinstatement date up to date of covered event (death, disability, illness). To know if your life insurance is contestable or not, check your policy start date.
The contestability period does not impact the premium you pay or the coverage provided by your policy. Both remain unchanged, ensuring that your financial commitments and protection levels are maintained as originally agreed.
Once the benefit is approved, the designated beneficiaries will receive the payout as specified in the policy. This ensures that the financial support intended for them is delivered promptly and efficiently.
Health & Critical Illnesses Benefits
You can apply for a surgical expense benefit when you are admitted as an in-patient in a hospital for at least 12 hours and you incur expenses for the operating room, recovery room, and professional fees for the anesthesiologist and surgeon.
Note: Take a moment to review your insurance policy to understand the full extent of your coverage
After being discharged, you can file a claim once your statement of account shows both the date of admission and the date of discharge. You need to be admitted for at least 12 hours. Stays in the emergency room don't count.
Note: Take a moment to review your insurance policy to understand the full extent of your coverage
You will receive a fixed amount for each day you stay in the hospital or ICU as an in-patient.
Note: Take a moment to review your insurance policy to understand the full extent of your coverage
