A. Schedule of billing and rebilling

Policies enrolled under Auto Debit Arrangement (ADA) will be automatically billed on the policy’s premium due date. If your premium due date falls on a weekend or holiday, it will be billed on the next working day.

If unsuccessful on the premium due date, rebilling will automatically proceed until successful. Schedule will depend on the declined reasons.

 

Reason for unsuccessful

Rebilling Cycle

Insufficient Funds

Daily for 4 working days from the due date (weekends and holidays are excluded)

Other reasons

(invalid/dormant, account not found, closed account etc.)

No rebilling

 

 

*To avoid double payment, you may settle unpaid premiums via other payment facilities only upon receipt of the unsuccessful billing notification.

Policies enrolled under Auto-Credit Card charging will be automatically billed on the policy’s premium due date. If your premium due date falls on a weekend or holiday, it will be billed on the next working day for enrolment done via Credit Card Enrolment Form (CCEF). For Credit/Debit card recurring payment enrolled via mobile application (PRUOne), billing includes weekend and holidays.

If unsuccessful on the premium due date, rebilling will automatically proceed until successful based on the schedule below.

 

Type of Auto-Credit Card enrolment

Rebilling Cycle

Credit card recurring payment enrolled via Credit Card Enrolment Form (CCEF)

Daily for 14 calendar days from the due date

(weekends and holidays are excluded)

Credit/Debit card recurring payment enrolled via mobile application (PRUOne)

Daily for 4 calendar days from the due date

(weekends and holidays are included)

 

*To avoid double payment, you may settle unpaid premiums via other payment facilities only upon receipt of the unsuccessful billing notification

Enrolled account/credit card will be billed for 2 premium dues (2 months) to keep the policy updated, same billing cycle will apply. If the attempts during the second due date is still unsuccessful, Pru Life UK will stop billing the policy until back premiums have been paid. The client may pay through the other payment facilities.

For example:

Policy no. 12345678

Monthly Premium Due : Php3,000

Premium Due dates : Every 12th of the month

 

Billing

Date

Premium due to be billed

Amount

for billing

Billing status

Oct 12, 2020

Oct 12, 2020

Php3,000

Unsuccessful billing

 

Nov 12, 2020

 

Oct 12 and Nov 12, 2020

 

Php6,000

 

Still unsuccessful billing

What will happen?

  • Auto-pay enrollment will be put on hold and no further billing attempts will be made.

 

  • Client has to pay back premiums through other payment channels.

If the premium due date is not current, Pru Life UK will stop billing the enrolled account/credit card even if the policy’s status is still in-force. To update the payments, the back premiums will have to be paid. The client may pay through the other payment facilities.

Yes, the auto-billing will resume on the policy’s next due date following the usual schedule.

ADA and credit card payments are posted within 1 working day.

B. Notification

For approved billing, a copy of your Official Receipt will be sent to your registered email address and on Viber, if your mobile number on record matches. You can also check the ‘Payment history’ section in your PRUServices account.

To ensure timely issuance and continuous receipt of OR and other policy notifications, please ensure that your contact information is updated.

How to update?

Option 1: With PruServices Account
Log on to your PRUServices account and update your email address and mobile number by selecting ‘change contact details’ under ‘Popular services’.

Option 2: No PruServices Account
To create an account, please visit: https://pru.ph/PRUServices

Should you require further assistance, please email PRU Contact Action Team at contact.us@prulifeuk.com.ph.

Payment will be reflected in PRUServices within within 24 hours.

To check the status of your payment, clients may visit https://pruservices.prulifeuk.com.ph or email us at contact.us@prulifeuk.com.ph.

C. Unsuccessful Billing

  • Insufficient Funds

Account should have sufficient funds or credit limit on the debit schedule/billing cycle.

Should you require further assistance, please email PRU Contact Action Team at contact.us@prulifeuk.com.ph.

Yes. You can still pay via:

  • Payment Link using your credit or debit card

  • GCash

  • Bills Payment through Accredited Banks (BPI, BDO, Metrobank, PNB, Security Bank)

  • Payment Centers (SM & Bayad Center)

  • Over-the-counter payment in any PLUK customer centers

  • PRUServices

  • Shopee pay

  • Bancnet