Claims

Making a medical claim

Learn about our seamless process for medical claims.

A woman working on her laptop while waiting in the airport

Step 1: Start your claim

Complete the claims request form to let us know you’re making a claim.

Step 2: Prepare your documents

Prepare the necessary forms and documents while you wait for our acknowledgement.

Step 3: Submit your documents

Send or drop off your documents to your agent or a Pru Life UK Customer Center near you for evaluation.

Step 4: Receive your claim

Once approved, we’ll send your claim to you via fund transfer or check.

Forms and documents you will need

Medical claim basic documentary requirements

Please prepare the following documents for your claims request. All documents originating overseas must be authenticated by the Philippine Consul in the respective country.

Claimant Statement

Download the Claimant Statement

Policy Contract

The policy contract consists of the Application for Insurance, the Policy Data Page, the Sales Illustration Form and Policy Booklet.

Two (2) valid identification cards of INSURED

Two (2) valid identification cards of POLICYOWNER

Two (2) valid identification cards of BENEFICIARY/IES

Medical records

Admission and Discharge Summary, Clinical Summary and Abstract, Patient History Sheet

Accidental Medical Reimbursement

If someone got involved in a minor or major accident, please also submit the following documents.

1. Incident report for minor incident

The statement should be from the insured or any witness/witnesses to the incident.

2. If major accident:

Certified true copy of the Final Investigation report of Police Authorities or NBI;
Original or certified true copy of Sworn Statement or Affidavits on file of at least two witnesses to the incident or Affidavit of at least two persons cognizant of the circumstances surrounding the Insured’s violent death;
Certified true copy of Medico-Legal Report/Autopsy Report, if any;
Driver’s license and vehicle registration if the Insured was driving a vehicle at the time of death;
Duly certified copy of the criminal Complaint filed in court, if any; or
Fiscal’s Resolution, if any.

3. Original official receipts related to the treatment of the injury and photocopy of the prescription

This should cover the expenses incurred within 30 days from the date of the accident

Hospital Income

If someone got hospitalized, please also submit the following documents.

Hospital Statement of Accounts

The statement must show admission and discharge date and time.