How would you like to start your claim?

Choose the method that works best for you. Each path is designed to get your claim processed efficiently.

Compile your documents and send them to our dedicated claims team.

Other ways to get assistance in filing your claim

  • Contact your agent and request for assistance in filing your claim​

  • Request for assistance from Contact Us.​

  

Our Claims Promise

A Pru Life UK policy protects you and your family during life’s difficult moments. We pay your claim as quickly as possible and with compassion and care. We make it simple and easy, and only ask for necessary information.

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Read about our latest claims report

Claims Report 2024

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claims report

Frequently asked questions

Got a problem? Check our FAQs or get in touch with us for assistance.

  • For living benefit, the life insured or policyowner can file a claim.
  • For death benefit, a beneficiary of legal age or a minor beneficiary’s guardian can file a claim.

For incontestable claims, processing takes nine (9) calendar days after submitting all required documents. For contestable claims, processing takes 16 calendar days from the date you submit all necessary documents. You will receive an acknowledgment email upon submission of your claim, as well as updates on any additional requirements, the claims decision, and claims crediting.

To check the status of your claim, please send an email to makeaclaim@prulifeuk.com.ph with the subject line: Claims_inquiry_ticket number.

Alternatively, you can call our Contact Center at (632) 8887-5433 / 1-800-10-7785465 or visit the nearest customer service center.

Claimants can choose to receive their funds either through an electronic bank transfer to their preferred account or via GCash, subject to certain threshold amounts. The details for both options will be provided in the claimant statement form.

Yes, you can make a claim even if you are overseas. You need to submit the claimant statement form authenticated by the Philippine Embassy or Philippine Consulate in your location if applicable.

Yes, another person can file a claim on your behalf if you are unable to do so due to medical conditions or disability. They must be duly authorized with a notarized special power of attorney. Please refer to the standard requirements for more details: for death claims and medical claims.

Beneficiary and Ownership Questions

Generally, the primary beneficiary receives the payout for death claims, unless a court order disqualifies them.

After the initial owner passes away, the policy ownership will be transferred to the person insured.

Contestability Period

Contestability is the period when Pru Life UK can review the insured’s past medical history to determine material concealment.  This period is within two (2) years from the policy’s effectivity date or last reinstatement date up to date of covered event (death, disability, illness). To know if your life insurance is contestable or not, check your policy start date.

The contestability period does not impact the premium you pay or the coverage provided by your policy. Both remain unchanged, ensuring that your financial commitments and protection levels are maintained as originally agreed.

Once the benefit is approved, the designated beneficiaries will receive the payout as specified in the policy. This ensures that the financial support intended for them is delivered promptly and efficiently.

Health & Critical Illnesses Benefits

You can apply for a surgical expense benefit when you are admitted as an in-patient in a hospital for at least 12 hours and you incur expenses for the operating room, recovery room, and professional fees for the anesthesiologist and surgeon.

Note: Take a moment to review your insurance policy to understand the full extent of your coverage

After being discharged, you can file a claim once your statement of account shows both the date of admission and the date of discharge. You need to be admitted for at least 12 hours. Stays in the emergency room don't count.

Note: Take a moment to review your insurance policy to understand the full extent of your coverage

You will receive a fixed amount for each day you stay in the hospital or ICU as an in-patient.

Note: Take a moment to review your insurance policy to understand the full extent of your coverage

Read about our latest claims report

Claims Report 2024

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