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Let’s get personal with Pulse!

Check out how you can manage your personal health and well-being with our AI-powered app.


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Pulse FAQs

What is Pulse?

Pulse is Pru Life UK’s AI-powered health management app. It aims to empower its users to take control of their wellbeing with tools like Healthcheck which gives users a glimpse of their overall health, and Symptom Checker which allows them to look into what they are currently feeling.

Where can Pulse be downloaded?

Pulse can be downloaded for free through the Google Play Store or the Apple App Store.

Is Pulse free to download?

Yes, Pulse is free to download.

I have forgotten my password? How do I unlock my account?

Please follow the steps below:

  • Click on 'Forgot Password'.

  • Type the email address registered in Pulse.

  • Wait for the temporary password in your registered email.

  • Log in using the temporary password.

  • Change the temporary password to your preferred password.

My Pulse app does not seem to be working?
  • Ensure you have a stable internet connection.

  • Check Google Play Store or the Apple App Store for updates.

  • Restart your Pulse app and log in.

  • If the problem persists, restart your device. You may also need to uninstall and reinstall the app.

Can I update my profile in Pulse (gender, country code, phone number, and email address?)

For now, the following details – gender, country code, phone number, and email address are not editable in Pulse. These fields will be editable soon.

What are the minimum system requirements to download Pulse?

For the best Pulse app experience, your device must be at least one mobile operating system (OS) version lower from the current available version.

I am unable to download the Pulse app or view the Pulse app in Google Play Store/Apple App Store, what should I do?

Please change the region in Google Play Store or the Apple App Store to the Philippines, then search Pulse.

For Apple App Store

  • Open the Apple App Store

  • Go to Account

  • Click Apple ID (email address)

  • Click Country/Region

  • Select Philippines

 

For Google Play Store

  • Open the Play Store app on your Android device.

  • Slide out the left menu and select Account.

  • Check the Country and profiles entry in the menu, if you have access to the country-switching option

  • Tap this Country category and select your new country.

 

If Pulse is still not searchable, please provide the following and send it to to PRU Customer Action Team at contact.us@prulifeuk.com.ph.

  • Name

  • Email address

  • Date of Birth

  • Phone model

  • OS version

  • Screenshot of the error

My touch ID was not recognized, what can I do about this error?

Please check your mobile device fingerprint security and try again.

Use Pulse and earn points for vouchers

Easily earn points when you play games, answer quizzes and surveys.
pulse rewards
Participate in surveys about health, nutrition, fitness and overall wellness
Accomplish surveys and get a chance to win points
pulse rewards
Answer quizzes about insurance, investments, subscriptions and more
Win points when you get all answers correct
pulse rewards
Play mini games
Slice the apple, hit the pinata or shake the tree to earn points

Pulse legal information

Terms and Conditions

By registering for the Pulse App you enter into an agreement with us as set out in these terms and conditions.

Read the full Pulse Terms and Conditions

Privacy notice

Your privacy and the security of your personal data is, and will always be, very important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data.

Read the full Pulse Privacy Notice