Present the following requirements to the partner branch staff:

1. One valid government ID, and

2. PRUServices homepage showing at least one linked active policy (regardless of the insurance product)

Notes:

• When presenting the PRUServices homepage, the customer may either log in the portal or show a screenshot of the homepage.

• Status of policy must be “Inforce”.

• The names in the valid government ID and PRUServices homepage or profile page must match.
  
  

For The Medical City availment:

• Present your proof of eligibility to the International Patient Concierge (IPC) of your chosen TMC branch. Click here to view the list of TMC IPC locations.

• Once eligibility is verified, a Pru Life UK Referral Form will be provided. This form must be presented in availing the free NCD Risk Assessment and/or discounted services. 

• Additional requirement for customers with covered critical illness availing of Inpatient Discounted Services: TMC Medical Certificate indicating any of the following covered critical illness diagnosis: brain tumor, cancer, coronary heart disease, myocardial infraction, renal failure, or stroke
  
  

For Hi-Precision Diagnostics availment:

• Present your proof of eligibility to the Encoding Counter of your chosen HPD branch.

Discounted Outpatient/Inpatient Services

Step 1: Secure doctor's order

Obtain a doctor's order for all requested tests and bring on day of visit.

Step 2: Book an appointment

Schedule your visit with your preferred partner branch. Click here to view list of participating partner branches.

Step 3: Show requirements

Present your proof of eligibility on appointment day to partner branch staff.

For The Medical City discount availment, present your proof of eligibility to the International Patient Concierge (IPC) desk of your chosen branch. You will be given a Pru Life UK Referral Form upon successful verification.

Step 4: Avail and pay

Complete the procedure(s) and pay applicable discounted rate.

For The Medical City discount availment, present your Pru Life UK Referral Form upon payment to apply the discount(s).

Step 5: View results

Get results (by pick-up or online portal) based on partner’s releasing schedule:

• The Medical City: TMC Clinic - Result Online APP

• Hi-Precision Diagnostics: https://portal.hi-precision.com.ph/onlineresults2.do

Non-Communicable Disease (NCD) Risk Assessment at TMC

Step 1: Book an appointment

Schedule your visit with your preferred TMC branch. Click here to view list of participating TMC branches.

Step 2: Show requirements

Present your proof of eligibility to the International Patient Concierge (IPC) desk of your chosen branch on appointment day. You will be given a Pru Life UK Referral Form upon successful verification.

Step 3: Take assessment

Proceed to the Wellness Center as assisted by the Red Coat Ambassador. Present Pru Life UK Referral Form. Provide consent and complete the interview-based NCD risk assessment.

Step 4: Discuss results

Consult with TMC doctor to discuss results and recommendations.

You may avail of the 5% discount on selected outpatient services for recommended tests by getting a Pru Life UK Referral Form from the IPC desk.

Medical Concierge at TMC

Step 1: Book an appointment

Contact the International Patient Concierge (IPC)/Red Coat Ambassador hotline to schedule an appointment. Click here to view contact details.

Step 2: Show requirements

Present your proof of eligibility to the IPC desk of your selected TMC branch on your appointment day. 

Step 3: Get guided support

Enjoy personalised assistance from TMC Red Coat Ambassador.

Step 4: View results

Get results (by pick-up or online portal) based on partner’s releasing schedule

All Pru Life UK customers (policyholders and life insured) who have registered and linked their active/in-force policy within the offer period in PRUServices. Any active policy can be linked, regardless of the insurance product purchased.

There are 3 types of benefits that eligible persons can enjoy:

• Discounts on selected outpatient and inpatient health services

• Free Non-communicable Disease Risk Assessment

• Medical Concierge

Simply present the following requirements to partner branch staff.

• One valid government ID, and

• PRUServices homepage showing at least one linked active policy
  
  

For The Medical City availment,

• Present your proof of eligibility to the International Patient Concierge desk of your chosen TMC location. Click here to view the list of TMC IPC locations.

• Once eligibility is verified, a Pru Life UK Referral Form will be provided. This form must be presented in availing the free NCD Risk Assessment and/or discounted services. 
  
  

For Hi-Precision Diagnostics availment:

• Present your proof of eligibility to the Encoding Counter of your chosen HPD branch.

Aside from a valid ID and your PRUServices homepage showing your active/inforce policy, you need to present to the International Patient Concierge desk a TMC Medical Certificate indicating any of the following critical illness diagnosis: brain tumor, cancer, coronary heart disease, myocardial infraction, renal failure, or stroke.

You can obtain the TMC Medical Certificate from your attending physician during your confinement or upon discharge, wherein it should indicate any of the abovementioned critical illness diagnosis.

Ensure that your insurance policy status is active/in-force by paying your insurance premiums on time. If you still have not received any campaign email or Viber message, contact your servicing agent or Pru Life UK Customer Center via:

Email:                               contact.us@prulifeuk.com.ph

Telephone #:                 +63 (2) 8887 5433
                                          Globe Metro Manila: +63 (2) 7793 5433
                                          Globe Domestic Toll-free: 1-800-82-785465

There is to the number of times the Offer (i.e., discounted services, non-communicable disease risk assesment, and medical concierge) can be availed within the offer period.

Both the policy owner and life insured (if different from the policy owner) are eligible for the Offer by presenting the availment requirements, i.e., one valid government ID and PRUServices homepage showing at least one active/in-force policy.

No, discounts only apply to selected health services. Click here to view full list of discounted services based on partner locations.

No, the Offer is only available at selected partner branches. Click here to view full list of participating partner locations. Watch out for announcements on additional branches where benefits can be availed.

Only the policy owner and/or life insured are eligible to avail of the benefits. The Offer is non-transferable.

No, the Offer cannot be converted to cash.