Frequently Asked Questions

To request for a replacement contract, please submit to your agent or any Pru Life UK customer center near you a duly accomplished and notarized Agreement Pertaining to Loss or Destruction of Policy Form along with a payment of PhP150.00.

Download the Agreement Pertaining to Loss or Destruction of Policy Form 

Your policy contract can be used as part of a collateral agreement. The proceeds of your policy are shared with your assignee (the individual receiving full or part of your insurance proceeds). To assign, submit your policy contract to your agent or any Pru Life UK customer center near you, together with a duly accomplished and notarized Assignment of Policy Form, a copy of the Loan Agreement Form, and consent of Irrevocable Beneficiaries and Release of Previous Assignment Form, if any.

Download the Assignment of Policy Form for Individual Policyowner

Download the Assignment of Policy Form for Corporate/Entity Policyowner 

As soon as you have fully paid your loan from where you assigned the policy, you may request for the release of your policy's assignment. To do this, submit the following to your agent or any Pru Life UK customer center near you:

• Accomplished Release of Policy Assignment Form

• Policy Amendment Request Form (for change of beneficiary)

• Secretary's Certificate of Board Resolution (if the Assignee is a Corporation) authorizing an officer to sign for the Company

Download the Policy Amendment Request Form for Individual Policyowner

Download the Policy Amendment Request Form for Corporate/Entity Policyowner 

Yes, you can withdraw from your policy’s funds once your policy has a withdrawal value. You can apply for a partial withdrawal any time by asking us to sell some of the units allocated to your account. The price used to sell units depends on the timing when we receive your application.  

If you partially withdraw from your policy/ies, you will reduce its fund value and death benefit in the event of a claim. The fund value may also become insufficient to support your insurance coverage and its charges. In this instance, it might be necessary to provide additional premiums and top-ups in the future to ensure that your policy remains active.  

Step 1: Log in to PRUServices and select your desired policy.

New to PRUServices? Know more on this link or create an account now.

Step 2: Select “More Services” icon under Popular Services, then click “Partial Withdrawal.”

Step 3: Read and scroll down to bottom of the notice to enable “I understand” button. Click to proceed.

Step 4: Under the dropdown “Reason for withdrawal,” select “Requested withdrawal,” then click “Continue.”

Step 5: Check the withdrawal amount breakdown for possible surrender charge, then click “Continue.”

Step 6: Choose your preferred payout option: GCash or bank deposit. Fill out the details and agree on declarations/agreements, then click “Continue.”

Step 7: Review the summary of request, then click “Submit.”

Yes, you can fully withdraw your policy.  

When you withdraw your investment-linked life insurance policy, you also fully withdraw all its benefits and the opportunity for the investment linked to your insurance plan.  

Similarly, when you surrender your traditional policy for the cash value, your policy and all its benefits will be automatically terminated. The cash surrender value will be significantly lower than the premiums paid if you surrender your policy during the early policy years.  

If you are withdrawing your current policy to purchase a new policy, your current policy may be subject to withdrawal charges, and any projected earnings from the withdrawn amount will be forfeited.  

Moreover, the new policy will be subject to: 1) charges for newly purchased products, 2) a new contestability period, 3) higher premium depending on your age and medical condition. Lastly, plan features, or riders attached to your existing policy may no longer be available in a new policy.   

To request for a full withdrawal (Cash Surrender or Cooling off), submit a duly accomplished and signed Policy Surrender Form with consent of irrevocable beneficiary/ies, if any, and a valid government-issued ID to your agent or via email at withdrawals@prulifeuk.com.ph. 

Download the Policy Surrender Form 

PRUServices allows you to access and manage your policies via any web browser (Google Chrome, Microsoft Edge, Safari, Firefox etc.) on your mobile phone or desktop.

Create your account and link your policy here: https://pru.ph/PRUServices 

Read more about PRUServices here or click here for frequently asked questions.

• To create a new account:

  • Step 1: Visit pru.ph/PRUServices & tap “Create Account”

  • Step 2: Use your Pru Life-registered email address

  • Step 3: Verify with a one-time password

  • Step 4: Link your policies by typing your policy number
    
    

• If you have an existing PRUAccess or Pulse account, use the same email and password to activate your PRUServices account.

• If your Pulse account was created through Facebook, Google or Apple ID, use this social media email and this default password format: P + 1st 2 letters of last name (lowercase) + 1st 2 of first name (lowercase) + @ + birthday in ddmmyyyy. Example: John Doe born 1 December 1990 = Pdojo@01121990

• Select 'Forgot Password' to reset your password.

You can make requests such as:

• Update contact details
• Enroll in auto-pay
• Pay with debit/credit card
• Change payment frequency
• Update beneficiary
  
  

You can also view your registered personal details, policy number, insurance benefits, payment terms, financial benefits, and agent’s contact details.

Watch out for more features coming soon!

Yes, you can link multiple policies, whether they are conventional policies (purchased through agents) or digital policies (purchased through Pru Life UK's website or Pulse).