PRUServices

FREQUENTLY ASKED QUESTIONS

PRUServices allows you to access and manage your policies via any web browser (Google Chrome, Microsoft Edge, Safari, Firefox etc.) on your mobile phone or desktop. Click here to visit the website.

You can see your registered personal details, policy number, insurance benefits, payment terms, financial benefits, and agent’s contact details. 

• If you have an existing PRUShoppe account, you can use the same log-in details to access the PRUServices website.

• If your PRUShoppe account was created through Facebook, Google or Apple ID, please create your PRUServices account using the same social media email address. 

• If you don't have an existing PRUShoppe account, please create your PRUServices account using a valid email address. A one-time password (OTP) will be sent to your registered email for authentication. Input the OTP and follow the instructions in providing a strong password to finalize your account creation. 

Yes, you can access PRUServices on your mobile phone or desktop except for these high-risk countries: 

• Afghanistan
• Bangladesh
• Brazil
• China
• Cuba
• India
• Iran
• Japan
• Nepal
• North Korea
• Pakistan
• Romania
• Russia
• Syria
• Turkey
• Ukraine

While both platforms allow you to view and manage your policies, the PRUServices website offers a friendlier interface, with initial features such as: 

• View policy details and financial value

• update contact information

• pay online , enroll for auto-pay, & manage payment frequency

• request for digital policy cancellation

• View payment transaction history 
  

• Update Beneficiary 

• View e-Policy Kit 

Yes, you can link multiple policies, whether they are conventional policies (purchased through agents) or digital policies (purchased through Pru Life UK's website or PRUShoppe).  

If you recently changed your email address through your agent or the PRU Contact Center, you can link your policy on PRUServices using the updated email address the following business day.

For any assistance, you may get in touch with our PRU Contact Center:

- (632) 8887-5433 (for Metro Manila)  

- 1-800-10-7785465 (for PLDT domestic toll-free)

- contact.us@prulifeuk.com.ph 

For digital policies (purchased through Pru Life UK’s website or PRUShoppe), updated contact details will be reflected on the same day. 

For conventional policies (purchased through an agent), updated contact details will be reflected within 24 hours.

Yes, you can settle your upcoming renewal premiums through the 'Pay Premium' feature using a JCB, Mastercard or VISA debit/credit card if your policy is:

• peso-denominated policy purchased through an agent,
• active and in premium paying status, 
• under monthly, quarterly, semi-annual, or annual payment mode, and
• under cash or auto-pay via credit/debit card

Your payments will be posted on your account within 24 hours.

The Pay Premium feature is currently not available for:

• dollar-denominated policies    
• third-party payor payments (paying party is not the policyowner)
• initial premium payment for new policies
• top-ups
• advance payments for policies enrolled in auto-pay

Yes, you can pay your missed premium on PRUServices sixteen (16) days after your policy's due date. This is to ensure that your enrolled credit card or bank account was not successfully charged before you pay through PRUServices.

 Yes, you can enroll a new debit/credit card or update your existing auto-pay enrollment in the 'Update/Enroll for Auto-Pay' section. This feature is available if your policy is:

- purchased through an agent,

- active and in premium paying status, and

- with no outstanding premiums

After a successful transaction, the policyowner will receive a confirmation email within 24 hours. The change will also take effect within 24 hours.

This feature is currently not available for:

- third-party payor payments (paying party is not the policyowner)

- inactive (lapsed, matured, or terminated) policies

- fully paid and single-pay policies

- policies with outstanding premiums

- policies purchased through Pru Life UK’s website or PRUShoppe

Accepted card brands are Visa, Mastercard, and JCB. 

No, your card will not be charged on the same day of enrollment. Instead, your card will be rebilled on the next day.

For digital policies (purchased through Pru Life UK’s website or PRUShoppe), you can view the following documents: 

• Product Summary​
• Data Privacy Statement​
• Declaration of Understanding​
• Products Terms and Conditions
• Products Benefits​
• Policy Info​
• Auto Renewal Terms and Conditions​
• Designated Beneficiary​
• Contract Endorsement​ 

For conventional policies (purchased through an agent), the following documents are:​

• Welcome Letter 
• Policy Data Page​
• Quotation Proposal​
• Application Form
• S​uitability Assessment Form​
• Contract E-policy Booklet​

No, electronic official receipts (e-ORs) are currently unavailable on PRUServices. 

However, you can view the history of your renewal premiums payments for your regular-pay or limited-pay investment-linked policies.

Yes, you can change or update your beneficiaries through PRUServices if your policy is active. The update will be reflected within 24 hours.

Yes, all values are updated daily. Fund values shown are as of the latest unit pricing date for investment-linked policies, and as of viewing date for traditional policies.

In case of a claim, withdrawal, surrender, or loan, the actual payout value may vary from the values shown as of your viewing date and will be subject to further validation and processing.